Senior Specialist (Manager), Order Management Systems and Processes

Lantheus Brand • Bedford, MA

14d • Hybrid

About The Position

The Senior Specialist, Order Management Systems helps lead, support and improve optimizing ordering platforms, enhancing customer and user experience, and improving process efficiency. The position combines operational support, business process analysis, and system administration responsibilities. The successful candidate will work closely with business stakeholders, IT teams, and external vendors to support OTC (order-to-cash) systems, implement enhancements, resolve issues, and drive continuous improvement initiatives. Reporting to the Director of Commercial Order Management Systems, this role partners cross-functionally to deliver process improvements, support and implement system enhancements, and maintain operational stability across OTC workflows. The role requires a data-driven, problem-solving mindset with the ability to manage timelines, drive project execution, and influence cross-functional stakeholders. This position is based in Bedford, MA and requires a presence on-site (two/three) days per week, and open to applicants authorized to work for any employer within the United States.

Requirements

• 5-7+ years of experience in Ordering systems administration & management or OTC operations.
• Experience working with enterprise systems (e.g., SAP S/4HANA, ordering platforms, integrations, etc..)
• Hands-on experience supporting or enhancing SAP OTC modules (order processing, billing, invoicing)
• Project Management experience managing deliverables, identifying risks, and aligning objectives to organizational goals.
• Experience managing timelines, dependencies, and cross-functional deliverables in system or process initiatives
• Ability to analyze operational data and drive informed process improvements.
• Use of analytics tools (Power BI, Excel, SAP reporting)
• Proven experience collaborating across business and technical teams.
• Strong problem-solving skills with experience resolving operational issues and driving root-cause improvement.
• Financial awareness, including impact on billing, revenue recognition, and working capital.
• Experience prioritizing objectives in a fast-paced environment.

Nice To Haves

• Background working with integrated Order to Cash ecosystems, integrated platforms
• Exposure to automation, data improvements, or process transformation initiatives including workflow automation or digitization of order intake processes
• Experience supporting system implementations or product launches.
• Participation in UAT, cutover planning, or post-launch stabilization activities
• API Integration, Workflows and Process Mapping
• Demonstrated ability to build dashboards (PowerBI, Visio) and process maps to support decision-making and improvement efforts

Responsibilities

• Support day-to-day order-to-cash system processes, functionality and platform administrative responsibilities.
• Process Improvement – Identify and implement process enhancements to increase efficiency, reduce errors, and improve customer and provider experience. Use data analysis and process mapping to identify root causes and prioritize improvement opportunities.
• System & Platform Support – Partner with 3rd party software vendor and internal technical teams to support OTC systems, integrations, and enhancements. Ensure stability, data integrity, and responsiveness to business needs.
• Issue Resolution & Escalation Management – Lead resolution of complex order issues, collaborating across teams to identify root causes and implement corrective actions.
• Cross-Functional Collaboration – Work closely with Finance, Supply Chain, Commercial, and IT teams to ensure alignment across order processing, billing, and revenue recognition activities.
• Launch & Change Support – Support new product launches, system updates, and process changes to ensure readiness and smooth execution. User training (and documentation to support), onboarding/offboarding and change management.
• Team - Foster accountability and continuous improvement.

Benefits

• Comprehensive health benefits package that includes medical, prescription drug, dental, and vision coverage.
• Life and disability benefits
• Pre-tax accounts
• 401(k) with company contribution
• Generous time off package including paid vacation, holidays, sick days, and paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed