Senior Specialist, Middle Office Team Lead
About The Position
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role Senior Specialist, Middle Office Team Lead, to join our Integrated Middle Office Solutions team. This role is located in Lake Mary, FL.
Requirements
- High school/secondary school or equivalent combination of education and experience is required.
- Bachelor’s degree is a plus.
- Mutual fund industry background is preferred.
- 5–7 years of technical and/or supervisory experience is preferred.
- Experience in accounting support or the mutual fund industry is preferred.
Responsibilities
- Serves as team supervisor/manager for day-to-day operations of a medium to large-sized Middle Office support team.
- Manages daily activities for a Middle Office support team servicing multiple funds and aligns team resources to complete daily tasks.
- Oversees review of data, issue escalations, and complex matters; acts as the first line supervisor for task assignment and issue resolution.
- Directs, motivates, and develops staff while ensuring work quality, compliance with service level agreements, and proper review/documentation of work.
- Provides oversight on review of exceptions, manages escalation and correction of errors, and resolves complex escalated issues.
- Provides product knowledge and technical assistance on moderately complex problems and serves as the team’s initial escalation point.
- Prepares performance reviews, provides ongoing feedback, and helps develop team objectives.
Benefits
- highly competitive compensation
- benefits
- wellbeing programs
- access to flexible global resources and tools
- Focus on your health
- foster your personal resilience
- reach your financial goals
- generous paid leaves
- paid volunteer time
- medical, dental, vision, and basic life insurance plans
- various paid time off benefits, such as vacation and sick time
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
