Senior Specialist, Large Complex & Specialty Claims

Definity Insurance Company • Waterloo, ON

7d • CA$73,500 - CA$123,500 • Hybrid

About The Position

The Senior Specialist, Casualty Large Complex & Specialty Claims is responsible for the end-to-end management of casualty claims, including complex specialty losses and those involving multinational exposure. The role requires close collaboration with underwriting, reinsurance, actuarial, and senior leadership to develop and execute effective claim strategies that drive optimal outcomes. In addition, this position supports the advancement of claims capabilities to facilitate growth in emerging markets and specialty lines, while contributing to organizational excellence through mentorship and the provision of technical expertise.

Requirements

• University degree in any discipline, a two-year college diploma from a provincially recognized and funded institution, or a fully completed Chartered Insurance Professional (CIP) designation.
• A minimum of 8 to 10 years of progressive claims handling experience, with demonstrated expertise in high value / complex casualty claims management.

Nice To Haves

• Experience managing Environmental, Abuse, Construction, Coverage B, Class Actions, Marine, and National Accounts with specialized service agreements is considered a strong asset.

Responsibilities

• Manage a portfolio of complex casualty claims throughout the full lifecycle, including matters involving coverage concerns and emerging or novel issues.
• Collaborate effectively with key stakeholders, including underwriting, reinsurance, actuarial, and senior leadership, to support strategic claim management.
• Demonstrate advanced technical expertise and thought leadership across all aspects of claims handling, including coverage analysis, investigation, evaluation, litigation management, and expert coordination.
• Provide mentorship and contribute to the technical development of team members through structured guidance and active participation in claims committees and roundtable forums.
• Contribute to the transformation and continuous improvement of claims capabilities to support growth in new markets and specialty lines of business.

Benefits

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree