Senior Specialist- Identity Verification

KeyBank•Brooklyn, OH

4d•Hybrid

About The Position

This is a dynamic role that will be responsible for validating and confirming Identity Verification alerts to minimize potential fraud, AML and/or organizational risk to KeyBank. In this role, the individual will also analyze results to identify patterns and trends, make recommendations to mitigate identity verification risks, and effectively communicate with internal business partners. The primary focus is on complex execution and decision making within defined and undefined parameters. Roles at this level are responsible for complex operational and/or administrative work.

Requirements

High school diploma or equivalent
Strong analytical, research, and problem-solving skills
Excellent critical thinking, judgment, and decision-making skills
Ability to be proactive and perform effectively and accurately in a dynamic environment
Self-motivated in a remote environment and is fully proficient in duties and works under limited to no supervision
Open-minded and adaptable to new ideas in a rapidly changing environment
Excellent verbal and written communication skills demonstrated with internal partners and clients

Nice To Haves

College degree in a relevant field
Minimum 3 years in back-office banking operations role that requires an understanding of risk, fraud, and/or AML processes
Knowledge of Digital Identity Verification red flags related to Fraud and AML
Experience working with Fraud and AML Detection systems, including but not limited to Alloy and Lexis Nexis
Awareness of industry trends associated with Digital Identity Verification risk
Understanding of Digital Onboarding processes
Successful working independently and in a collaborative environment
Relevant certifications: ACAMs and/or CFE are a plus

Responsibilities

Review, analyze, and decision complex Identity Verification alerts relating to both Fraud and AML risk, to mitigate potential losses to the bank
Utilize multiple internal and external sources to conduct comprehensive investigations and document evidence accordingly
Decision reviews appropriately, think critically and holistically to understand the intricate differences between Fraud and AML
Identify trends and patterns of suspicious activity relating to digital applications and make recommendations to mitigate associated risk
Partner with internal stakeholders (Fraud, AML, Lines of Business) to share information regarding conducted analysis and/or trends or patterns that are identified
Support organizational projects related to Identity Verification
Demonstrate strong attention to detail and produce quality work with minimal errors
Actively identify and offer ideas and suggestions to improve group efficiencies
Continually develop, utilize, and share knowledge of Identity Verification industry trends and serve as a subject matter expert
Consistently demonstrate core Key Values
Ability to perform ad hoc tasks, as assigned
Support the Enterprise Identity Verification program by continuing to build knowledge of current products across all LOBs
Identifies and resolves complex issues that may not have established guidelines
Train or assist in training new staff
Other tasks, as assigned