Senior Specialist, Human Resources

Ross Stores

1d•Remote

About The Position

This position is responsible for mitigating risk for the company and driving engagement by managing timely responses to Associate concerns raised through open-door channels. The role involves executing prompt, timely, thorough, and proactive responses to various channels such as Alertlines, 3rd party charges, Associate correspondence, and social media, requiring on-site or remote investigative activity. The Senior Specialist provides Associate Relations support for critical incidents, including those involving suicidal associates and domestic violence, and supports after-hours critical incident coverage as assigned. Key responsibilities include coaching and counseling business unit leadership on managing Associate Relations issues, facilitating Key People Processes and Approachable Leadership training, or conducting Climate Surveys in response to Associate Engagement results. Through the investigation process, the role monitors, validates, and ensures compliance with internal HR policies and procedures, as well as external local, state, and federal laws. It requires following all HR Services processes and collaborating with the HR Services Leadership team and legal partners to provide necessary documentation, reports, or investigative case files. The position also involves conducting investigations across all shifts, ensuring consistency, assisting with 3rd party claims, responding to crises, advising on corrective action, interpreting personnel policy, and staying abreast of HR techniques and trends. Compliance duties include timely responses to all case management and critical incidents, meeting service level expectations, and recommending disciplinary actions. The specialist works with legal on government regulations, stays informed on AR-related legislation, and conducts ADA interactives. Additionally, the role involves conducting training workshops, recommending HR policy and process improvements, assessing various HR needs, initiating data analysis, and acting as a liaison between business units for HR-related matters.

Requirements

Excellent interpersonal, presentation, facilitation, analytical, organizational, and communication skills required
Working knowledge of Excel, Word, and Outlook
Consistent timeliness and regular attendance.
Ability to work in an office environment, primarily on a computer.
Ability to sit, stand, walk, talk on the telephone, attend in-person meetings, type, and work with paper/files, etc.
Ability to see information in print and/or electronically.

Nice To Haves

3-5 years of multi-unit retail HR or similar Associate Relations Call Center/Shared Services experience
Workplace Investigations Training
Knowledge of NLRB-related issues
Degree(s) in Business Administration, Organization Development, Human Resources, or other related field

Responsibilities

Mitigate risk for the company and drive engagement by managing timely responses to Associate concerns raised through open-door channels.
Execute prompt, timely, thorough, and proactive responses to Alertlines, 3rd party charges, Associate correspondence, social media, or any actionable trends identified through Case Management requiring on-site or remote investigative activity.
Provide Associate Relations support for critical incidents such as suicidal associates and domestic violence.
Support after-hours critical incident coverage as assigned.
Coach and counsel business unit leadership on managing Associate Relations issues.
Facilitate Key People Processes and Approachable Leadership training or conduct Climate Surveys in response to Associate Engagement results.
Through the investigation process, monitor, validate, and ensure compliance with internal HR policies and procedures and external local, state, and federal laws.
Follow all HR Services processes and work with the HR Services Leadership team and legal partners to provide documentation, reports, or investigative case files or records as needed.
Conduct on-site/remote investigations as assigned by the Associate Relations Case Manager identified through Case Management, Alertline, 3rd party channels, social media, associate correspondence, or other vehicles.
Conduct investigations for all shifts for the business units HR Services supports.
Follow HR Services investigation and response processes to ensure consistency and mitigate risk.
Enter case notes and supporting documentation, including reporting and video from investigations into the Case Management system daily and in a timely/thorough manner.
Work closely with the HR Services team to ensure cross-functional sharing of activities and outcomes.
Run reporting and provide related documents such as case management history, compliance sign-offs, etc., to assist in responding to 3rd party claims agency/attorney charges.
Conduct investigations as needed for further case closure.
Respond on site as necessary to any crises working with the LP and 3rd party – Magellan.
Conduct Domestic/Intimate Partner Interactives and follow established protocols.
Respond to cases involving Suicidal Associates by following established protocols.
Lead First Responder process.
Through investigations, monitor that stores are proactively executing a Pro-Associate culture.
Advise on Corrective Action Guideline adherence and counsel Store Management on policy violation disciplinary action to ensure consistency.
Interpret personnel policy.
Assist Field Leadership in redirecting Associates when necessary and formulating action plans with managers when potential associate problems are identified.
Develop self by staying abreast of HR techniques and trends.
Respond (within 48 business hours – 24 business hours for Sexual Harassment) to all case management, critical incidents, 3rd Party charges, or other forms of notification relating to Associate relations allegations.
Meet established service level expectations, including expected case closure productivity and days to close goals.
Follow all HR Services Investigation and Communication processes.
Ensure Final Pay and effective scheduling within guidelines.
Recommend follow-up on appropriate disciplinary action for repeat compliance issues.
Work with legal to help support as needed in the research and documentation of any state or federal agency complaints and coordinate response with legal counsel.
Stay abreast of regional, state, or federal AR-related legislation and changes that may affect company policy/procedure.
Conduct or follow up on ADA regulations and Interactives as necessary to ensure compliance.
Conduct training workshops and seminars as needed.
Recommend human resource policy, and process improvement recommendations to the supervisor in response to changing needs or trends.
Assess training, benefits, wages, labor, and associate relations needs and communicate recommendations to business partners as part of the investigation process.
Initiate analysis/reports / statistical data as part of the investigation process and use this data to support findings and identify trends.
Guide business unit leaders as needed in implementing and communicating Human Resources, compensation, and benefit policies and procedures.
Act as liaison between business units (corporate, stores, DCs) for training, benefits, labor, and associate relations needs.
Perform special projects and other duties as assigned.