Senior Specialist, Field Engineering

L3HHCM20•Palm Bay, FL

5d•Onsite

About The Position

L3Harris is currently seeking an individual to provide onsite support at an overseas customer location. The individual should be able to work independently at a high level with reach-back support available for complex issues that require engineering support. The individual will be responsible for deploying, troubleshooting, operating and training while embedded with the customer. This role involves supporting customers onsite with complex communication equipment, performing routine and scheduled maintenance on SATCOM terminals, RF equipment, baseband systems, antennas, power systems, and related network components. The individual will troubleshoot, isolate, and resolve hardware, software, and network faults to restore full system functionality, conduct system health checks, diagnostics, and performance monitoring, and coordinate with engineering support teams and vendors for escalated issues, repairs, and system upgrades. Support for DoD projects/programs is required, with a preference for cross-domain C4ISR and/or Information Operations experience. The role includes integration and application of hardware and software on systems/networks, with the capability to troubleshoot problems at the component, system, and network levels. The position frequently involves providing guidance, coaching, and training to other employees, and communicating within and outside the organization, including with customers and vendors. Leadership communication regarding matters of importance to the functional or business area is expected, and briefings with customers and program leadership may be conducted. Work involves making significant improvements to processes, systems, solutions, or products to enhance job area performance. The role requires the ability to configure, operate, and monitor SATCOM equipment, assist in system integration, maintain accurate logs, deliver hands-on training, and serve as the on-site technical subject matter expert (SME). Preparation and maintenance of documentation, deployment to customer locations (sometimes in remote or austere environments), and management of spare parts, tools, and system components are also key responsibilities. Support for installation, upgrades, integration, and acceptance testing of new system components is required, along with other duties as assigned.

Requirements

Bachelor’s Degree and minimum 6 years of prior relevant experience. Graduate Degree and a minimum of 4 years of prior related experience. In lieu of a degree, minimum of 10 years of prior related experience.
Active DoD Top Secret/SCI clearance with current 5-year update
Must have or be able to pass a polygraph.
Must have or be able to get Security+ within a year of employment.
Experience supporting DoD projects/programs with preference given to cross domain C4ISR and/or Information Operations experience.
Physical Requirements: ability to lift to 50 lbs.
Must be able to be in-country with OCONUS customer for two years with periodic CONUS morale travel

Nice To Haves

Hands-on operational experience with Linux (CentOS/Red Hat) and Windows Server systems software installation, configuring, troubleshooting, and repairing.
Familiarity or experience with supporting major joint/combatant command software systems.
Familiarity or experience with Distributed Common Ground System (DCGS) and/or Air Operations Centers (AOC).
Familiarity or Experience with containers and orchestration (Docker, Kubernetes, and Docker-Compose).
Comfortable working in a command line/non-GUI environment.
Excellent people skills, with experience leading and collaborating in a multi-disciplinary, diverse, and dynamic team environment.

Responsibilities

Supporting customers onsite with complex communication equipment
Support routine and scheduled maintenance on SATCOM terminals, RF equipment, baseband systems, antennas, power systems, and related network components.
Troubleshoot, isolate, and resolve hardware, software, and network faults to restore full system functionality.
Conduct system health checks, diagnostics, and performance monitoring.
Coordinate with engineering support teams and vendors for escalated issues, repairs, and system upgrades.
Support DoD projects/programs with preference given to cross domain C4ISR and/or Information Operations experience
Integration and application of hardware and software on system/networks
Capability to troubleshoot problems at component, system, and network
Frequently responsible for providing guidance, coaching, and training to other employees across the Company within area of expertise.
Communicates within and outside of the organization which include customers or vendors.
Communicates with leadership regarding matters of importance to the functional or business area.
May conduct briefings with customers and program leadership
Work consists of making significant improvements of processes, systems, solutions, or products to enhance performance of job area.
Must be able to provide support OCONUS embedded with customer with reach-back Engineering support as needed
Configure, operate, and monitor SATCOM equipment to ensure optimal link performance and availability.
Assist in system integration with customer networks, tactical systems, or communications infrastructure.
Maintain accurate logs of outages, events, configurations, and maintenance actions.
Deliver hands-on training to customer personnel on system operation, basic troubleshooting, and preventive maintenance.
Serve as the on-site technical subject matter expert (SME) for all aspects of the SATCOM system.
Prepare and maintain documentation including SOPs, maintenance records, configuration baselines, and technical reports.
Deploy to customer locations, sometimes in remote or austere environments, based on mission requirements.
Manage spare parts, tools, and system components to ensure operational readiness.
Support installation, upgrades, integration, and acceptance testing of new system components.
Other duties as required by customer and program