Senior Specialist, Client Operations

BNY Mellon • Berwyn, PA

31d • Onsite

About The Position

We're seeking a future team member for the role of Senior Specialist, Client Operations, to join our Client Service team. This role is located in Berwyn, Pennsylvania. In this role, you'll make an impact in the following ways: · Works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon. · Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed. · Applies advanced problem-solving skills, judgement, and experience to analyze information and deliver high quality service to a specialized client base. · Proactively assists clients in reviewing potential business needs, resolves complex or non-routine client issues, and contributes to process improvements.

Requirements

• Bachelors degree or the equivalent combination of education and experience is required.
• 5-7 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.
• In-depth knowledge of client issues, BNY Mellon products and services, and ability to contribute to business development efforts.
• No direct reports; provides guidance to less experienced team members.

Responsibilities

• Works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
• Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
• Applies advanced problem-solving skills, judgement, and experience to analyze information and deliver high quality service to a specialized client base.
• Proactively assists clients in reviewing potential business needs, resolves complex or non-routine client issues, and contributes to process improvements.

What This Job Offers

• Career Level: Senior