Learning Senior Specialist, Chase Travel

JPMorgan Chase & Co.•Plano, TX

About The Position

Join a dynamic team at Chase Travel, where your passion for learning and development will help shape the future of travel professionals. As a Senior Training Specialist within Chase Travel’s Learning & Development Team, you will be responsible for facilitating instructor led training solutions which support Chase Travel business objectives. An understanding of adult learning principles, effective coaching skills, and the ability to adapt to a variety of learning styles while monitoring learner progress is needed to provide a consistent and successful training experience. This position requires good communication skills and highly effective collaboration with multiple teams and subject matter experts.

Requirements

Bachelor’s degree in learning and development or education-related field plus 2+ years of experience working in learning and development, OR 5+ years of equivalent work experience required
Excellent verbal and written communication and facilitation skills to maximize effectiveness of learning and knowledge transfer
Demonstrated ability to effectively self-manage workload, prioritize tasks, and meet deadlines with minimal supervision.
Understanding of and ability to apply adult learning methodologies
Demonstrated project management skills with practical experience in managing multiple projects concurrently
Exceptional interpersonal skills and training style including the ability to create a professional learning environment.
Strong public speaking skills with the ability to engage learners throughout training and learning opportunities
Extensive experience with Microsoft Suite applications (Word, Excel, PowerPoint, SharePoint)
Working knowledge of appropriate technology, travel industry GDS is required (TravelPort+, Sabre)
Ability to apply a sound understanding of business acumen and adult learning practices
Flexibility for occasional travel, domestic and/ or international

Nice To Haves

Experience in the travel and loyalty marketing industry a plus

Responsibilities

Demonstrate the ability to function independently and as part of a team with a positive attitude, strong work ethic, and commitment to excellence
Demonstrate the necessary fundamental training concepts, including facilitation, instruction, and classroom management to ensure optimal learning
Promote an active and engaged learning environment throughout the Training Department
Work collaboratively across the organization to promote and provide information so that colleagues and contributors support objectives, understand needs, and take action
Manage new hires according to company policies and procedures
Coach and motivate employees to achieve optimal performance; provide developmental feedback to advisors during new hire and recurrent training
Administer written and online knowledge checks and provide reports of participant performance
Collaborate with leadership ensuring trainees are appropriately coached throughout their training program
Hold learners accountable for performance expectations, with documented coaching to defined metrics
Develop relationships with internal teams to identify changes in workflow or functions that may require new or revised training
Perform other duties as assigned within the scope of responsibilities and requirements of the position