Senior Specialist, Business Development

Columbus Regional Airport Authority•Columbus, OH

6d•$75,000 - $90,000

About The Position

The Columbus Regional Airport Authority (CRAA) manages and operates John Glenn Columbus International Airport (CMH), Rickenbacker International Airport (LCK), and Bolton Field (TZR). CRAA is seeking a Senior Specialist, Business Development to administer assigned agreements and monitor tenant compliance. This role serves as the primary liaison between CRAA and its tenants and vendors, fostering strong business relationships and resolving operational and contractual issues. The position also coordinates various aspects of tenant spaces, including opening, closing, turnover, and activation, as well as monitoring construction and renovation projects. The Senior Specialist will lead meetings with tenants to review operations and performance, and collaborate with internal departments and external stakeholders to address operational and project needs. This role is crucial in creating experiences for passengers, opportunities for businesses, and economic growth for Columbus.

Requirements

Bachelor’s degree in business administration, finance, aviation management, property management, real estate, hospitality management, or a related field.
Minimum of five (5) years of experience in contract administration, concessions, commercial property or tenant management, vendor management, hospitality, retail operations or equivalent education and years of experience.
Advanced proficiency in Microsoft Excel.
Experience administering contracts or agreements, monitoring contractual requirements, and identifying and resolving compliance or performance issues.
Experience in airport concessions, commercial property management, retail, hospitality, or another complex multi-tenant operating environment.
Experience working with enterprise resource planning (ERP) or similar business systems.
Strong attention to details with contracts and agreements.
Must be able to pass a pre-employment drug test, which includes testing for marijuana (medical marijuana cards are not acceptable).

Nice To Haves

Workday experience preferred.

Responsibilities

Administers assigned agreements and independently monitors tenant compliance with applicable contractual terms and conditions, including financial, operational, reporting, documentation, and other requirements.
Serves as the primary day-to-day liaison between CRAA and assigned tenants and vendors.
Develops and maintains effective business relationships; responds to inquiries, concerns, and complaints; and facilitates timely resolution of operational and contractual issues.
Coordinates the opening, closing, turnover, and activation of assigned spaces, including scheduling vendors, contractors, maintenance personnel, and other stakeholders.
Facilitates timely occupancy and tenant move-out activities, ensuring locations are restored to move-in ready condition.
Monitors the progress of construction, renovations, and improvement projects within tenant spaces to ensure compliance with approved plans, schedules, and airport standards.
Leads recurring meetings with assigned tenants to review operations, performance, compliance matters, service needs, upcoming activities, projects, and other business issues.
Coordinates and monitors follow-up activities and action items.
Coordinates within the Business Development division and with other CRAA departments, concessionaires, tenants, vendors, contractors, and other stakeholders to address operational and project needs involving assigned tenant spaces.
Coordinates maintenance and work orders, facility and service requests, installations, badging and escort requirements, tenant improvements, transitions, and other project activities; identifies needs, coordinates activities, addresses issues, and supports timely completion in accordance with applicable agreements.
Performs related work as required.