Senior Special Credits Recovery Officer

Global Credit Union • Anchorage, AK

9d • Onsite

About The Position

This is a Supervisory Position that performs collection activity on assigned accounts. The role is responsible for the review of recovery collections and associated work, making recommendations for adjustments in work routines, and managing daily workflow. Key duties include general ledger accounting, preparing monthly reports and portfolio analysis, processing daily calendars and collection agency assignment reports, and managing assignments and recalls to collection agencies and/or legal actions to optimize recoveries and minimize expenses. The position also involves developing and training staff on collection policies, laws, and procedures, and performing other assigned duties.

Requirements

• High school graduate or equivalent.
• At least four years experience in the consumer collection field with proven ability to effectively collect delinquent accounts.
• Advanced knowledge of all office equipment and systems used for collections to include credit card and active collection software products for daily, weekly, and monthly collection operations.
• Proven ability to evaluate difficult situations and exercise good judgment.
• Good human relation skills and a strong personality to effectively handle adverse situations routinely.

Responsibilities

• Perform collection activity on assigned accounts.
• Review of Recovery collection and associated work and making recommendations regarding the need for adjustment in work routines.
• Daily management of work flow.
• General ledger accounting.
• Preparation of monthly reports / portfolio analysis.
• Daily processing / calendars.
• Processing collection agency assignment reports.
• Management of assignments and recalls to and from collection agencies and/or legal actions on collection accounts in order to optimize recoveries and minimize expenses.
• Develop and train staff to understand and comply with all policies, laws and procedures as they relate to collections.
• Perform other duties as assigned.

Benefits

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED