Senior Spare Parts Coordinator
About The Position
NCC Automated Systems is a Full-Service Automation Systems Integrator with over 30 years of experience. Since 1986, NCC has successfully helped food processing, consumer packaged goods, and OEM machine builders streamline and optimize their production with system knowledge and industry expertise in sanitary conveying equipment. NCC proudly manufactures in the U.S., while integrating some of the world’s best automation equipment solutions, along with in-house mechanical and electrical design and manufacturing. NCC merged with ATS Automation in September 2021. ATS is an industry-leading automation solutions provider supporting many of the world’s most successful companies. With a global presence and strong foundation in innovation, ATS continues to lead in delivering automation solutions that drive productivity and growth. As a proactive member of the NCC Aftermarket Team, the Senior Spare Parts Coordinator is responsible for supporting all spare parts activities across NCC’s customer base and business units. This role acts as a key liaison between customers, internal teams, and vendors to ensure timely, accurate, and efficient spare parts quoting, order processing, and fulfillment. This position plays a critical role as the “Voice of the Customer,” ensuring responsiveness, accuracy, and strong relationship management while supporting revenue growth and operational performance.
Requirements
- Minimum of 5+ years of experience in spare parts coordination, customer service, or order management
- Strong understanding of supply chain, order processing, and customer support functions
- Experience with ERP systems and spare parts management processes
- Demonstrated ability to manage customer relationships and support revenue growth
- Strong customer service orientation with the ability to act as the “Voice of the Customer”
- Excellent communication and relationship-building skills
- Highly organized with strong attention to detail and ability to manage multiple priorities
- Analytical mindset with problem-solving capabilities
- Ability to lead, coach, and support team members
- Proactive, responsive, and results-driven
Nice To Haves
- Experience in manufacturing, automation, or industrial environment preferred
- Experience leading or mentoring team members preferred
Responsibilities
- Serve as the primary point of contact for customers regarding spare parts inquiries and requests
- Respond to customer requests for quotations in a timely and accurate manner
- Process spare parts orders and ensure proper order entry and documentation
- Coordinate with Supply Chain and internal teams to ensure on-time delivery
- Develop recommended spare parts quotations in collaboration with project teams and vendors
- Proactively follow up on quotations and spare parts lists to drive conversion and revenue growth
- Support top-line sales growth through effective customer engagement and responsiveness
- Provide spare parts lists to Project Execution teams as required
- Research part information using vendor communication, historical data, and internal systems
- Collaborate with NCC Service Team on spare parts opportunities identified during site visits
- Monitor and report on departmental KPIs including On-Time Delivery (OTD), bookings, and revenue
- Utilize Daily Visual Management tools to track performance metrics
- Escalate issues and initiate problem-solving activities when KPIs fall below targets
- Support monthly forecasting of spare parts revenue
- Provide guidance, onboarding, and training to Spare Parts Coordinators
- Support delegation of tasks and development of team capabilities
- Identify and implement continuous improvement initiatives aligned with NCC’s value drivers
- Execution of all spare parts activities including quoting, order entry, and fulfillment
- Profitability of spare parts sales, including pricing and margin management
- Achievement of KPI targets such as On-Time Delivery, bookings, and revenue
- Development and oversight of Spare Parts Coordinator(s)
- Continuous improvement of processes supporting customer satisfaction and operational efficiency
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What This Job Offers
Job Type
Full-time
Career Level
Senior
