Senior Solutions Manager, Legal AI FDE

Thomson Reuters • Eagan, MN

5d • Hybrid

About The Position

We are seeking a Senior Solutions Manager, Legal AI FDE to lead product strategy and execution for customer-facing Forward Deployed Engineering (FDE) engagements in CoCounsel Legal. In this role, you will own the product direction and execution of complex Legal FDE engagements, working directly with law firm customers, Forward Deployed Engineers, Professional Services, commercial segments, and core product teams. You will turn high-value legal workflow problems into well-defined solutions and scalable product capabilities. This role focuses on end-to-end AI product lifecycle management across multiple customer deployments and requires a keen interest in the legal industry and how legal teams operate in practice. You will combine customer discovery, disciplined delivery, and strategic product judgment to ensure bespoke solutions create immediate customer value while generating reusable insights and capabilities for the broader product portfolio.

Requirements

• 7+ years of product management experience, ideally in enterprise SaaS, AI-enabled products, workflow platforms, integrations, or implementation-heavy environments.
• Demonstrated experience leading complex, customer-facing product work across multiple stakeholders and parallel initiatives.
• Proven ability to convert ambiguous customer problems into clear product strategy, requirements, prioritization, and execution plans.
• Strong executive communication, facilitation, negotiation, and decision-making skills.
• Experience partnering closely with engineering teams and influencing cross-functional partners without direct authority.

Nice To Haves

• Strong understanding of legal teams, legal operations, law firm workflows, or adjacent professional-service environments.
• Familiarity with legal use cases such as legal research, drafting, review, knowledge management, litigation, transactional, compliance, or legal operations.
• Hands-on experience with generative AI, agentic workflows, APIs, enterprise integrations, or document-intensive workflows.
• Proven track record of transitioning bespoke customer solutions into reusable product capabilities or scalable delivery patterns.

Responsibilities

• Partner directly with law firms, corporate legal departments, legal operations teams, and internal stakeholders to understand workflows, pain points, risk considerations, and operational constraints.
• Translate ambiguous needs into clear product requirements, acceptance criteria, and measurable outcomes.
• Lead product execution across multiple legal FDE engagements.
• Establish priorities, structure discovery, guide delivery decisions, and maintain alignment among customers, Forward Deployed Engineers, Professional Services, and core product teams.
• Own and maintain engagement backlogs with strong hygiene, prioritization, and transparency.
• Ensure work is scoped, sequenced, and tracked across discovery, build, validation, launch, and handoff.
• Manage product work from intake through development, deployment, adoption, release readiness, and transition to core product teams or ongoing customer ownership.
• Ensure decisions, context, and learnings are documented and reusable.
• Identify recurring legal workflows, integration patterns, and solution components that can become repeatable capabilities.
• Recommend when work should remain customer-specific and when it should be generalized for broader market value.
• Partner with engineering, subject-matter experts, and product teams to define validation criteria appropriate for legal workflows, including accuracy, transparency, traceability, security, and responsible AI considerations.
• Synthesize customer needs and deployment insights into recommendations for product roadmaps, reusable service offerings, enablement, and investment priorities.

Benefits

• Flexible vacation
• Two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing
• Market competitive health, dental, vision, disability, and life insurance programs
• Competitive 401k plan with company match
• Competitive vacation, sick and safe paid time off
• Paid holidays (including two company mental health days off)
• Parental leave
• Sabbatical leave
• Optional hospital, accident and sickness insurance paid 100% by the employee
• Optional life and AD&D insurance paid 100% by the employee
• Flexible Spending and Health Savings Accounts
• Fitness reimbursement
• Access to Employee Assistance Program
• Group Legal Identity Theft Protection benefit paid 100% by employee
• Access to 529 Plan
• Commuter benefits
• Adoption & Surrogacy Assistance
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed