Senior Solutions Engineer

Front • Chicago, IL

4d • $160,000 - $230,000 • Hybrid

About The Position

Front is seeking a Senior Solutions Engineer to join their Solutions & Forward Deployed Engineering team. This role involves acting as a trusted technical advisor to strategic prospects and customers, guiding them in transforming customer service through AI, automation, integrations, and modern workflows. The Senior Solutions Engineer will collaborate closely with Account Executives during enterprise sales cycles, taking ownership of the technical strategy from discovery to technical validation. This includes designing creative solutions by developing deep expertise in Front’s platform, AI capabilities, APIs, and integrations to connect Front with customers’ technology ecosystems. A key aspect of the role is helping customers identify AI-driven business value and leading hands-on proofs of concept to demonstrate real-world impact. This is a highly cross-functional, customer-facing position requiring the ability to navigate ambiguity, solve complex problems, and communicate effectively at both technical and executive levels.

Requirements

• 7+ years of experience in Solutions Engineering, Sales Engineering, Solutions Architecture, or a similar customer-facing technical role, ideally within enterprise SaaS.
• Proven success partnering with sales teams to navigate and win complex enterprise opportunities.
• Strong experience designing and demonstrating solutions involving AI, automation, and complex business workflows, translating technology into clear customer and business value.
• Hands-on experience implementing or integrating AI-powered products, including leading customer proofs of concept and evaluating AI quality, performance, and impact.
• Strong understanding of modern AI concepts and the ability to clearly explain their capabilities, tradeoffs, and limitations to technical and non-technical audiences.
• Strong technical foundation in APIs, webhooks, authentication, data flows, integrations, and modern SaaS architectures.
• Experience working with REST APIs and independently prototyping or troubleshooting integrations.
• Strong software design and problem-solving skills, with the ability to turn ambiguous customer requirements into scalable technical solutions.
• Excellent communication and presentation skills, including experience engaging senior technical stakeholders and C-level executives.
• Strong business acumen and the ability to connect technical capabilities to outcomes such as customer experience, operational efficiency, productivity, and ROI.
• A curious, hands-on mindset and enthusiasm for experimenting with AI and solving challenging customer problems.

Nice To Haves

• Familiarity with JavaScript, Python, or similar languages is a strong plus.
• Experience with customer service, support, contact center, CRM, communications, or workflow automation platforms is highly preferred.

Responsibilities

• Partner with Account Executives on strategic opportunities, owning the technical strategy required to navigate and close complex enterprise deals.
• Lead technical discovery to understand customer objectives, architecture, workflows, integrations, security requirements, and technical constraints.
• Translate complex requirements into thoughtful solutions using Front’s AI capabilities, APIs, integrations, automation, and broader platform.
• Design and deliver tailored product demonstrations that connect Front’s capabilities to customer use cases and measurable business outcomes.
• Position Front’s AI-powered customer service capabilities with technical and executive audiences, clearly communicating value, considerations, and limitations.
• Architect and lead hands-on AI proofs of concept and technical evaluations, defining success criteria and validating performance, feasibility, and business impact.
• Serve as the technical lead for pilots and evaluations, managing technical dependencies, troubleshooting challenges, and ensuring successful outcomes.
• Develop deep expertise in Front’s APIs and extensibility platform to design creative integrations with customers’ existing systems and applications.
• Build credibility with Engineering, IT, Security, Operations, and Architecture teams while effectively communicating technical concepts and business value to C-level executives.
• Partner with Product and Engineering to bring customer insights into product discussions and influence Front’s roadmap.
• Identify reusable technical patterns, demonstrations, and best practices that improve the effectiveness of the broader Solutions and Sales organizations.
• Act as a senior technical voice in the field, raising the technical bar and mentoring other team members when appropriate.

Benefits

• Competitive salary
• Equity (we are post-series D & backed by some of the best VCs in the US)
• Private health insurance, including plan options at no cost to employees
• Paid parental leave
• Flexible time off policy
• Flexibility to work from home Monday and Friday, unless posted as a fully remote role
• Mental health support with Workplace Options
• Family planning support with Maven
• $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
• Wellness Days - Fronteers get an additional day off on months with no holidays
• Winter Break - Our offices are closed from Christmas to New Year's Day!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed