Senior Solutions Engineer (Pre Sales) - USA: in any state (Remote)

WISI • Austin, TX

1d • Remote

About The Position

Join WISI’s collaborative and customer‑focused Sales organization as a Senior Solutions Engineer (Pre-Sales), supporting customer engagements across North America through advanced technical discovery, solution planning, and production deployment support. This role is designed for an experienced professional with deep domain expertise who can operate independently while partnering closely with the Principal Solutions Architect, who will continue to set overall technical standards, solution direction, and priorities. The Senior Solutions Engineer (Pre-Sales) is trusted to lead complex customer engagements, apply sound judgment, and represent WISI’s carrier‑grade solutions with confidence and credibility.

The Senior Solutions Engineer (Pre-Sales) supports customer engagements by applying deep technical expertise in Linux, networking, video workflows, and WISI solutions to define requirements, design solutions, and support successful deployment. This role is accountable for running effective technical discovery, identifying efficiencies and opportunities within customer workflows, and translating those insights into well‑designed, well‑documented solutions. Through trusted customer relationships, the Senior Solutions Engineer (Pre-Sales) contributes directly to both near‑term project success and long‑term commercial opportunity.

Requirements

• 10+ years of professional experience in the video headend equipment industry, with strong familiarity across workflows “from the bird to the box,” including encoding, transcoding, and transport stream processing.
• Working knowledge across many of the following technologies and standards (not all required): IPTV and Cable headend systems; MPEG‑2 Transport Streams (SPTS/MPTS); multiplexing; ASI; ATSC 1.0/3.0; QAM; DVB‑C Annex B; ABR/OTT; HLS; MPEG‑DASH; DRM; EAS; and a range of video and audio encoding and transcoding formats.
• Extensive professional experience with Linux (multi‑distribution experience preferred), including common administrative and troubleshooting toolsets used in production environments.
• Administrator‑level networking skills, including diagnostics, routing and switching fundamentals, Layer‑3 concepts, and practical troubleshooting within complex customer environments.
• Strong written and verbal communication skills, with the ability to explain complex technical concepts clearly to both technical and non‑technical audiences.
• Demonstrated consultative skills, including asking thoughtful questions, clarifying ambiguous requirements, and surfacing unspoken needs and constraints during customer discovery.
• Proficiency with Microsoft 365, including Visio, Teams, Outlook, and SharePoint.
• Demonstrated ability to produce clear, professional technical documentation and block diagrams suitable for customer validation and internal execution.

Nice To Haves

• Deep, hands‑on expertise in Linux environments and common administration and troubleshooting toolsets
• Strong networking knowledge, including routing, switching, diagnostics, and real‑world customer environments
• Proven ability to conceptualize and troubleshoot complex video and IP‑based workflows
• Strong written and verbal communication skills with the ability to clearly explain complex technical concepts to both technical and non‑technical audiences
• Demonstrates disciplined discovery practices through thoughtful questioning and active listening
• Communicates confidently and professionally with customers, peers, and internal stakeholders
• Methodical and structured problem‑solving approach, particularly in ambiguous or complex customer scenarios
• Anticipates risks, identifies trade‑offs, and contributes practical, experience‑based solutions
• Produces accurate, clear, and professional technical documentation and diagrams
• Maintains a high standard of precision in customer communications, CRM records, and solution materials
• Effectively manages multiple customer engagements and priorities
• Demonstrates strong follow‑through, accountability, and reliability for commitments
• Works effectively as part of a cross‑functional team
• Receptive to direction from the Principal Solutions Architect while contributing independently and confidently
• Demonstrates professional maturity, judgment, and a collaborative mindset
• Brings a strong history of self‑directed learning and applying prior experience to new environments
• Proactively seeks understanding, asks clarifying questions, and contributes to improving how work is done
• Comfortable navigating ambiguity and supporting evolving solution definitions

Responsibilities

• Accurately document customer interactions, technical discussions, evaluations, and follow‑up actions in HubSpot after significant meetings and activities
• Maintain pre‑sales activities and customer engagements in HubSpot with a high level of accuracy and discipline
• Ensure technical inputs, documentation, and customer records are complete, clear, and suitable for downstream sales and delivery teams
• Lead technical discovery sessions with customers to gather, clarify, and validate complex requirements
• Participate in and often lead customer meetings, calls, and on‑site engagements to establish technical confidence and trust
• Apply advanced consultative listening skills to uncover implicit requirements, constraints, risks, and opportunities within customer environments
• Design and recommend solution architectures aligned to customer goals, technical requirements, and operational realities
• Produce high‑quality block diagrams, technical documentation, and solution summaries using Visio, Word, and PowerPoint
• Ensure solution documentation is accurate, validated with the customer, and suitable for internal execution and support
• Partner closely with the Principal Solutions Architect, receiving technical direction while independently executing assigned customer initiatives
• Collaborate effectively with Sales, Product Management, and Technical Support to resolve issues and support customer success
• Escalate risks, gaps, or ambiguities appropriately and contribute constructively to shared outcomes
• Lead or heavily support proof‑of‑concept and evaluation activities, including requirements definition, configuration guidance, and validation
• Define evaluation success criteria jointly with customers and internal teams
• Document evaluation outcomes and contribute to recommendations for next steps or production deployment
• Apply prior experience to accelerate solution design and customer understanding
• Stay current with evolving technologies, customer architectures, and industry trends
• Contribute practical, real‑world insights to improve internal processes, documentation standards, and solution consistency over time

Benefits

• Comprehensive Medical, dental, and vision coverage (employee and employer contributions apply)
• Employee Assistance Program (EAP)
• 401k retirement savings plan
• Fully remote work environment
• Your birthday off
• Paid volunteer hours

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 11-50 employees