Senior Solutions Engineer, Customer Success and Implementation - US

Palitronica • Texas or Virginia Preferred, TX

4d • Remote

About The Position

The position of Senior Solutions Engineer, Customer Success & Implementation – US is a customer-facing role responsible for supporting Palitronica’s customers across the full commercial and technical lifecycle, from pre-sales engagement through implementation, training, and ongoing customer support. This role is primarily focused on Palitronica’s customers based in the USA, but will also engage with other locations as required. The position will report to the COO and will work closely with Sales, Engineering, Product, Operations, and Customer Success teams. The role is focused on supporting customers and prospects in the supply chain and electronics manufacturing verticals, with particular emphasis on technical engagement, solution delivery, customer enablement, and long-term account success. The successful candidate will serve as a trusted technical advisor to customers, helping to bridge conversations between prospects, the sales team, and Palitronica’s engineering organization. Following a completed sale, this individual will support customer onboarding, implementation, training, adoption, and ongoing technical support. This position requires excellent communication skills, strong critical thinking and problem-solving abilities, and the ability to operate effectively in a dynamic, fast-paced environment. This is a new position.

Requirements

• Approximately 5–10 years of relevant experience in a customer-facing technical role, such as solutions engineering, field applications engineering, technical consulting, implementation engineering, customer success engineering, or a similar position.
• Experience supporting customers in pre-sales and/or post-sales technical environments.
• Strong understanding of electronics manufacturing, supply chain operations, manufacturing systems, or related technical domains.
• Experience with electronics manufacturing methods and processes.
• Experience with Salesforce, including sales and customer service modules.
• Experience with ERP systems.
• In-depth knowledge of the Microsoft Office 365 suite.
• Strong critical thinking, problem-solving, and analytical skills.
• Excellent written and verbal communication skills.
• Ability to communicate results, insights, and technical concepts effectively to both technical and non-technical stakeholders.
• Ability to manage multiple customer engagements and priorities in a fast-paced environment.
• Legally be able to work in the USA.
• Must be eligible or able to obtain authorization for access to hardware, software, or technical information controlled under the Canadian Export Control List, the Canadian Controlled Goods Program, the Canadian Industrial Security Program, the U.S. International Traffic in Arms Regulations (ITAR), and/or the U.S. Export Administration Regulations (EAR).
• Must be able to obtain and obtain a US Secret security clearance.

Nice To Haves

• Experience with electronics testing, inspection, validation, quality processes, or production environments is an advantage.

Responsibilities

• Support Palitronica’s pre-sales technical activities by working with prospects, customers, and the sales team to understand customer requirements, workflows, technical environments, and business objectives.
• Support technical discussions, solution positioning, product demonstrations, proof-of-concept activities, and customer workshops.
• Translate customer needs into clear technical requirements and communicate those requirements back to Palitronica’s engineering and product teams.
• Ensure alignment between customer expectations, technical feasibility, implementation requirements, and Palitronica’s product capabilities.
• Support customer onboarding, implementation, configuration, training, and deployment activities.
• Deliver training to both technical and non-technical users.
• Support customers through adoption, troubleshooting technical or operational issues, and helping customers achieve successful use of Palitronica’s solutions.
• Build strong customer relationships and act as a trusted technical advisor throughout the customer lifecycle.
• Identify implementation risks, resolve blockers, and communicate customer feedback, technical issues, and product improvement opportunities to internal stakeholders.
• Create, maintain, and improve customer-facing product documentation, training materials, implementation guides, knowledge base content, and related enablement resources.
• Represent Palitronica at domestic and international trade shows, exhibitions, and industry events.
• Staff the Palitronica booth, engage with prospects, customers, partners, and industry stakeholders.
• Support product demonstrations, and clearly communicate Palitronica’s technical value proposition.
• Capture market feedback, customer questions, and competitive insights from industry events and share them with Sales, Product, Engineering, and Operations teams.

Benefits

• Work with cutting-edge technology at the intersection of cybersecurity, AI, and advanced electronics testing.
• Help protect critical supply chains and infrastructure.
• Join a high-growth company serving some of the world's most demanding industries.
• Collaborate with a talented and mission-driven team.
• Make a measurable impact on the company's growth trajectory.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed