Senior Solutions Consultant

CAI • ,

5d • $125,000 - $150,000 • Remote

About The Position

CAI is seeking a dedicated and experienced Senior Solutions Consultant to serve as a pre-sales technical architect and proposal solution writer across our core IT service lines. This role is pivotal to the success of our proposal efforts, partnering with Business Development, Capture, and Delivery leadership to translate client requirements into winning, technically sound solutions — spanning IT Service Management (ITSM), IT Service Desk, ServiceNow, Atlassian/Jira Service Management, Application Managed Services, Cloud (AWS/Azure), and Infrastructure. The ideal candidate has a strong background in solution development within the proposal response and pre-sales process, the ability to collaborate and engage stakeholder teams, and a keen eye for detail. This is a hands-on, client-facing role for someone who can move fluidly between technical depth and executive-level storytelling — someone equally comfortable whiteboarding a ServiceNow workflow, sizing a service desk staffing model, and writing the “Technical Approach” section of an RFP response. This position will be full-time and remote. This position does not offer employment sponsorship. All candidates must be eligible to work without need for sponsorship by employer.

Requirements

• Bachelor's degree in business or a technical field, or equivalent professional experience
• 5+ years of experience in IT services, with significant experience evaluating RFPs and creating SOWs, and time spent in a pre-sales, solutions architecture, or proposal development role
• Demonstrated ability to design and articulate solutions across multiple of the following: ITSM/ITIL frameworks, IT Service Desk operations, ServiceNow, Atlassian/Jira Service Management, Application Managed Services, Cloud platforms (AWS or Azure), and Infrastructure/Network services
• Proven track record writing technical proposal content for government and/or commercial RFPs
• Strong understanding of managed services delivery models, staffing/pricing constructs, and SLA design
• Significant experience in written and verbal communications; fluency in English with high proficiency in articulating strategy to executive and non-technical audiences
• Ability to summarize technical/business material and present concepts using charts, graphs, and diagrams; strong visual design skills
• Power user of Microsoft Word and other Office products
• Experience working cross-functionally with capture managers, proposal writers, delivery leaders, and partner/alliance teams

Nice To Haves

• ITIL v4 Foundation (or higher) certification
• ServiceNow certification (CSA, CIS) and/or Atlassian/JSM certification
• AWS or Azure cloud certification (e.g., Solutions Architect Associate)
• Application development experience in a modern application development language, digital transformation, or scripting
• Experience leveraging AI models and platforms — such as Claude, Claude Cowork, Gemini, or others — to support solutioning, research, or proposal development
• Experience responding to State & Local Government (SLG) and/or Commercial RFPs
• Familiarity with AI/automation tooling in service management (virtual agents, predictive intelligence, GenAI-assisted workflows)
• Experience with proposal automation tools
• Experience performing technical support

Responsibilities

• Evaluate and/or qualify opportunities for new business, including leveraging CAI collateral and developing/supporting new lines of business
• Serve as the lead solution architect for pre-sales pursuits, translating RFP/RFI requirements into differentiated, compliant technical and staffing solutions
• Partner with stakeholders to develop and evaluate CAI strategy for a given pursuit
• Design and document end-to-end solutions across ITSM/ITIL processes, Service Desk operations, ServiceNow and Atlassian/JSM platforms, Application Managed Services (AMS/ASO), Cloud (AWS/Azure) architectures, and Infrastructure/Network environments
• Work with CAI technical and business staff to devise an approach to position CAI as the preferred vendor, work plans to accomplish the proposed scope of work, strategies for implementing the proposed solution, high-level diagrams portraying all aspects of the solution, and presentations summarizing CAI's value proposition
• Write and edit proposal content — technical narratives, solution overviews, staffing plans, transition/transformation approaches, and pricing assumptions — in direct collaboration with proposal writers and capture managers
• Lead or support solutioning workshops with capture teams, subject matter experts, and delivery leads to shape win themes and technical differentiators
• Partner with partner/alliance teams (ServiceNow, Atlassian, AWS, Microsoft, TalkDesk or other ACD platforms) to incorporate platform-specific capabilities, licensing models, and co-sell opportunities into proposed solutions
• Contain solution risk by identifying cost items, documenting assumptions unambiguously, and interpreting requirements in a way that is favorable to CAI while still meeting client deliverables
• Develop and maintain reusable solution assets: battlecards, reference architectures, staffing models, pricing templates, and past-performance narratives
• Support orals/BAFO preparation, client presentations, and executive briefings with clear, defensible technical positioning
• Provide technical review and quality control on proposal volumes prior to submission
• Multi-task effectively to simultaneously support multiple concurrent initiatives
• Advise stakeholders at all levels — mentoring other solutions consultants, advising CAI leadership, and facilitating communication across CAI, including legal and governance teams
• Stay current on market trends, competitor positioning, and emerging capabilities (AI/automation, ITSM tooling, cloud managed services) to keep solutions competitive

Benefits

• medical
• dental
• vision insurance
• 401k retirement account access
• paid time off
• paid sick leave
• other paid time off as provided by applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Senior