Senior Solutions Consultant
About The Position
Braze is seeking a Senior Lead Solutions Consultant for its Retail segment, focusing on the Americas. In this role, you will act as a trusted advisor to prospective customers throughout the sales process, leveraging product expertise, strategic insights, and best practices. You will be responsible for leading complex evaluations from start to finish, serving as a technical leader within the Retail segment, and contributing to the growth of the Solutions Consulting team through mentorship and high-quality execution. This position is ideal for individuals comfortable owning deal strategy and technical validation in complex sales cycles, and who enjoy collaborating with Sales, Product, Security, and Marketing to achieve strong customer outcomes. The role requires up to 50% travel at peak times and is based in one of our hub offices.
Requirements
- Strong written and verbal communicator with the ability to present confidently to both technical and business stakeholders.
- Comfortable leading complex sales cycles and navigating ambiguity with structure and good judgment.
- Collaborative teammate who is known for follow-through and partnership with Sales and cross-functional teams.
- Experience selling into enterprise accounts with sophisticated evaluation processes, ideally within or adjacent to regulated industries.
- Domain knowledge in two or more of the following: AI, SaaS, Mobile, APIs, Marketing Automation, Marketing Analytics, Data and Architecture, Security and Compliance, or Programming (including HTML).
- Interested in mentoring others and helping improve how the team sells and delivers value.
Responsibilities
- Lead complex pre-sales opportunities.
- Own the technical sales motion for a set of Retail accounts, from discovery through close.
- Run structured discovery to uncover customer goals, constraints, and success criteria, then map them to a clear Braze solution.
- Deliver product demonstrations, workshops, and technical deep dives tailored to both business and technical audiences.
- Design and support technical validations and POVs that build customer confidence in Braze capabilities.
- Collaborate with Account Executives and segment leadership on account strategy, deal planning, and mutual action plans.
- Partner with Security, Legal, Product, and Services teams to address risk, implementation considerations, and customer-specific requirements.
- Help ensure clean handoffs to post-sales teams by aligning on solution scope, expectations, and success criteria early.
- Contribute to reusable assets such as demo stories, discovery guides, objection handling, and technical positioning for Retail use cases.
- Raise the bar on quality, consistency, and customer-facing polish across the team.
- Stay on top of new Braze capabilities, including BrazeAI features such as AI Decisioning Studio, AI Operator, AI Agents, and more.
- Help customers understand how to adopt new capabilities in a practical way, grounded in their data, channels, and operating model.
Benefits
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
