Senior Solutions Consultant

Vodori

4d • $100,000 - $120,000 • Remote

About The Position

As a highly impactful individual contributor, the Senior Solutions Consultant leads complex client engagements and technical projects. You will act as the hands-on project owner for Vodori’s existing customers after post go-live, helping them maintain, optimize, and expand their platform utilization. By driving the successful end-to-end delivery of customer-requested configurations (such as periodic system upgrades), implementing add-on modules (like AI or custom dashboards), and executing data migrations, you will serve as the independent execution engine that turns customer needs into reality. This is a post-sales role working with the customer maintain the system and adopt the Vodori product.
Thriving in this dynamic, hands-on position requires adaptability, exceptional prioritization skills, and a commitment to mastering product functionality. The Senior Solutions Consultant partners cross-functionally with Configuration Specialists (who execute technical setups), Customer Success Managers (who guide ongoing relationships), and the Customer Support team (who route incoming requests). Ultimately, this role is ideal for a professional blending strong business and technical acumen with leadership capabilities, comfort navigating ambiguity, and a passion for driving continuous value for our customers.

Requirements

• 5-7 years experience in professional services, managed services, process consulting, technical support, or a business analyst engagements, ideally in consulting, SaaS implementation, or sales (e.g., sales engineer).
• Familiarity with business process optimization, workflow, and enterprise content management concepts.
• Strong attention to detail, organization skills, and proficiency in project management.
• Proven ability to effectively prioritize work with strong follow-through on task completion.
• Direct client engagement experience with a track record of delivering high customer satisfaction.
• Ability to run and direct large meetings, juggling multiple stakeholders with competing interests and priorities.
• Strong written and verbal communication skills.
• Knowledge of the promotional content approval process or experience in regulated industries is a plus.
• Hands-on Jira experience for managing work, tracking program progress, and coordinating across teams.
• Experience with data cleaning, import, and migration (preferred); intermediate to advanced Excel skills are a bonus.
• Experience with customer management tools like GuideCX, Zendesk and HubSpot
• Proven ability to coordinate cross-functional resources
• Experience applying generative AI to enhance internal operational workflows and elevate customer-facing deliverables

Nice To Haves

• Knowledge of the promotional content approval process or experience in regulated industries is a plus.
• Experience with data cleaning, import, and migration (preferred); intermediate to advanced Excel skills are a bonus.

Responsibilities

• Lead the intake and discovery process for inbound configuration change requests, defining scope and identifying whether requests fall under standard support or require billable professional services.
• Act as the primary 'quarterback' for post go-live configuration projects, translating customer needs into clear, technical requirements and prioritizing the daily execution backlog for Configuration Specialists
• Facilitate working sessions and discovery calls with customers to solution complex workflows, actively managing scope and guiding customers toward best practices.
• Orchestrate repeatable programs like regular system upgrades (3x per year for each customer), customer-requested configuration maintenance, and the enablement of add-on modules like AI or dashboards.
• Perform internal Quality Assurance (QA) of technical configurations and lead User Acceptance Testing (UAT) with the customer, when relevant, prior to deployment.
• Manage the successful end-to-end delivery of additionally assigned specialized workstreams including expansion and upsell initiatives, data migrations, and system integrations.
• Manage training program, including executing ongoing training for live customers and ongoing maintenance and updating of our training hub.
• Leverage a deep understanding of product configurability to analyze customer needs and translate them into actionable, executable requirements and comprehensive project plans.
• Proactively navigate internal dependencies, customer contingencies, and competing priorities to ensure timely project delivery and maximize the platform's value.
• Define and adhere to project schedules, managing competing priorities and mitigating risks.

Benefits

• Competitive salary
• Company bonus program or commission plan
• Stock options (that’s right, every employee owns a piece of Vodori)
• Medical, dental, vision benefits
• 401(k) with company match
• Remote work option
• 10 weeks paid parental leave
• Unlimited vacation time (Yes, really!)
• Employee recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed