Senior Solutions Architect (HYBRID TO WORCESTER, MA)

Hanover Insurance Group • Worcester, MA

2d • Hybrid

About The Position

We are seeking a highly experienced Senior Solution Architect with deep expertise in the Property & Casualty (P&C) Insurance domain to lead enterprise-scale digital transformation initiatives in our Worcester MA office in a hybrid work arrangement. The ideal candidate will possess strong business and technical acumen, with a proven track record of designing and delivering modern insurance solutions across policy administration, claims, underwriting, billing, customer engagement, and distribution channels. This role requires a hands-on architect who can bridge business strategy and technology execution while driving cloud-native, customer-centric, and AI-enabled solutions.

Requirements

• Bachelor’s degree in computer science, Engineering, Information Systems, or related field.
• 10+ years of IT experience with 3+ years in Solution Architecture roles.
• Property & Casualty (P&C) Insurance industry experience required.
• Must be eligible to work in the US without requiring sponsorship now or in the future (i.e Lawful Permanent Resident or US Citizen).
• Proven experience leading large-scale enterprise transformation initiatives.
• Experience working with distributed Agile teams.
• Strong hands-on experience in Java-based Full Stack Development: Java, Spring Boot, Microservices Architecture, React, Angular, or modern JavaScript frameworks.
• Extensive experience with workflow and BPM platforms such as Pega.
• Microsoft Azure Cloud experience.
• Azure Kubernetes Service (AKS) experience.
• Docker and Containerization experience.
• Kubernetes experience.
• CI/CD pipelines and DevOps practices experience.
• API-led architecture experience.
• Enterprise Integration Patterns experience.
• Event-driven architecture experience.
• Messaging platforms (Kafka, Azure Service Bus, etc.) experience.
• Experience architecting and delivering: Mobile applications (iOS/Android), Customer self-service portals, Agent/Broker portals, Digital claims and policy servicing platforms.
• Experience implementing Generative AI solutions using: LLM-based applications, RAG (Retrieval-Augmented Generation), AI-powered chatbots and assistants, Intelligent document processing.

Nice To Haves

• Mainframe experience is a plus.
• P&C insurance platform experience such as Guidewire, Duck Creek, Majesco, or similar.
• Experience with domain-driven design (DDD).
• Azure certifications and cloud architecture certifications.
• Experience with data and analytics platforms supporting insurance operations.
• Strong understanding of security, compliance, and regulatory requirements within the insurance industry.
• Strategic thinking and architecture leadership.
• Excellent stakeholder management skills.
• Strong communication and presentation abilities.
• Problem-solving and analytical mindset.
• Ability to influence executive and technical teams.
• Mentorship and technical leadership.

Responsibilities

• Define and govern end-to-end solution architecture for large-scale P&C insurance platforms and digital initiatives.
• Partner with business stakeholders, product owners, and engineering teams to translate business requirements into scalable technology solutions.
• Develop architecture roadmaps aligned with enterprise architecture standards and business objectives.
• Lead architecture reviews, design workshops, and technical governance processes.
• Provide technology leadership throughout the software development lifecycle.
• Design solutions supporting P&C insurance capabilities including: Policy Administration, Underwriting, Claims, Billing, Agency/Broker Portals, Customer Self-Service Platforms, Rating and Pricing, Regulatory and Compliance Requirements.
• Collaborate with business leaders to modernize legacy insurance applications and integrate third-party insurance platforms.
• Architect customer-facing web and mobile applications that improve customer acquisition, servicing, and claims experiences.
• Design omnichannel experiences integrating portals, mobile apps, CRM platforms, and contact centers.
• Ensure high availability, security, performance, and scalability across customer-facing solutions.
• Lead adoption of cloud-native architectures on Microsoft Azure.
• Define containerization and deployment strategies using Kubernetes.
• Evaluate and implement Generative AI (GenAI) use cases such as: Intelligent customer service, Claims automation, Knowledge assistants, Underwriting support, Document processing and summarization.
• Drive integration strategies leveraging APIs, microservices, and event-driven architectures.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior