Senior Solutions Architect

NICE

3h

About The Position

As a Solutions Architect, you will design, build, and implement advanced Conversational AI solutions for our customers and partners. Acting as a highly experienced individual contributor, you will manage high-impact projects, provide deep technical insights, and ensure customers achieve maximum value from our platform.

Requirements

• Minimum of 5 years in a similar role within Conversational AI, SaaS, or enterprise software industries.
• Proven experience with Cognigy or equivalent Conversational AI platforms.
• Demonstrated ability to resolve complex technical challenges.
• Strong capability to align technical solutions with business objectives.
• Exceptional ability to communicate technical concepts effectively.
• Applicants must be authorized to work in the United States without sponsorship.
• Proficient in JavaScript and Python; experience with back-end integrations.
• Front-End Design: HTML and CSS
• Back-End Development: server-side applications and data manipulation.

Responsibilities

• Drive complex projects from pilot/Proof of Concept (PoC) to full implementation, ensuring scalable and high-performance solutions for enterprise clients.
• Provide cutting-edge technical solutions, shape architectural best practices, and tackle advanced technical challenges with innovative approaches.
• Partner with cross-functional teams to support business development and contribute insights to enhance product strategies.
• Deliver technical training, workshops, and best practices to empower customers and partners with the knowledge needed for success.
• Develop precise technical documentation and ensure the resolution of complex technical issues to maintain high customer satisfaction.

Benefits

• endless internal career opportunities across multiple roles, disciplines, domains, and locations

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees