Senior Solutions Architect

My IT Crew • Brooklyn, NY

3d • Hybrid

About The Position

My IT Crew is a fast-growing MSP serving healthcare, multi-site organizations, and technology-dependent businesses. We're looking for a Senior Solutions Architect to serve as the technical authority across our organization — bridging clients, engineering, service delivery, and leadership. You are a senior technical leader with deep hands-on expertise across infrastructure, cloud, networking, and security. You design complex solutions, drive technical standards, and present technology strategies to client executives. You also stay ahead of how AI is reshaping IT operations and help our organization adopt it where it genuinely adds value. This is a highly collaborative role built around a clear division of ownership. The Account Management team owns the client relationships - the business conversation, the account strategy, and the day-to-day engagement. You are their technical counterpart. When the conversation turns technical - solution design, architectural decisions, complex problems, technology roadmaps - that's your moment. Once the technical path is defined, the Account Manager carries it forward. This keeps the right person in the room for the right conversation, and keeps you focused on what you do best. This is a rare opportunity to shape the technical direction of a growing MSP. This is a build role, not a maintain role. You'll become the technical brain of the company: designing the solutions we deliver, evaluating new technologies, and defining our technology strategy — the architectural decisions will be yours to make. It's as much about leadership as technical expertise. You'll lead complex technical conversations, partner with executive leadership, and help shape where our technology goes long-term. If you're looking to build, influence, and make a lasting impact—not just maintain existing systems—you'll find that opportunity here. One honest note: this isn't the right role if you want to stay heads-down in tickets, if you prefer being handed a defined process, or if writing a clear SOW feels like a chore. The documentation, the proposals, and the executive conversations are the job — not overhead on top of it.

Requirements

• 8+ years in IT infrastructure, consulting, or managed services
• Strong hands-on expertise: M365, Azure, AD/Entra ID, Networking, Firewalls, Security, Virtualization, Backup/DR, Endpoint Management
• Proven success designing and implementing complex solutions
• Experience with technical escalations and root cause analysis
• Excellent communication, documentation, and organizational skills

Nice To Haves

• MSP or healthcare IT experience
• Experience supporting distributed, multi-site environments across multiple locations
• Microsoft, Azure, Security, Networking, or Cloud certifications
• Experience engaging with executive leadership
• Familiarity with AI operations tools, automation platforms (n8n, Power Automate, etc.), or LLM-based workflow integration

Responsibilities

• Serve as the technical leader throughout the sales process, working alongside the Account Management team.
• Lead technical discovery, identify business and technical requirements, and design secure, scalable solutions that solve the client's business challenges.
• Develop solution architectures, scopes of work, implementation plans, and technical proposals, partnering with the Account Manager to present recommendations and move opportunities forward.
• Join client-facing meetings alongside the Account Management team to ensure the technical aspects of every solution are clearly communicated, client questions are answered with authority, and nothing is lost in translation between the client, the business conversation, and delivery.
• Provide technical guidance, documentation, and architectural oversight needed for seamless client onboarding and implementation, working closely with the Service Delivery team.
• Serve as the senior technical resource for complex client environments and engineering challenges that fall outside standard procedures.
• Provide architectural guidance, help identify long-term solutions, and participate in Root Cause Analysis for systemic or recurring issues.
• Identify opportunities to improve how we deliver services, including evaluating emerging technologies, developing new service offerings, improving solution design processes, and leveraging automation and AI to increase efficiency for both MYITCREW and our clients.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed