Senior Solution Specialist - PNC

Fiserv • Hagerstown, MD

19h • Onsite

About The Position

As a Senior Solution Specialist, you will support the delivery, configuration, and ongoing optimization of business solutions that help PNC and internal partners achieve operational goals. You will work cross-functionally with product, technology, implementation, service, and client-facing teams to identify requirements, resolve issues, and improve solution performance. Your work helps ensure solutions are delivered accurately, efficiently, and in alignment with business and client needs.

Requirements

• 6+ years of experience supporting business, client, or technology solutions in a financial services, payments, commerce, or related business environment
• Experience with and understanding of Fiserv Carat Products: Commerce Hub, CLX (Enhanced) Payment Optimization solutions, SnapPay, Fraud and Security Solutions
• Technical experience of enterprise software/Saas integration technologies (API’s – application programming interfaces, cloud platforms and data systems), to analyze root causes, drive issue resolution, and support revenue growth.
• Experience presenting technical and business information clearly to stakeholders with different levels of subject matter expertise, acting as a consultant to support revenue growth.
• Bachelor's degree in business, information systems, finance, or a related field, or equivalent combination of education, related experience and/or military experience

Nice To Haves

• Experience working in or with healthcare, business to business, restaurant, university and/or auto dealership verticals.
• Knowledge of payment processing, merchant services, financial technology, or transaction-based solutions
• Experience with reporting, dashboarding, or workflow tools used to monitor solution performance

Responsibilities

• Analyze business and client requirements to support solution design, configuration, and delivery activities for new and existing PNC clients
• Support product implementation assigned with client use cases and technical use cases using Dev Studio software.
• Serve as a technical advisor to existing clients, helping maximize return on investment (ROI) and overall solution value
• Support RFPs, RFIs, AOCs, and SOCs, ensuring accurate and timely submission of all required documentation
• Capture client feedback and industry trends to inform continuous improvement of products and technical positioning
• Develop and support sales enablement tools, product demonstrations, and customized solution presentations
• Maintain and enhance internal documentation and client-facing materials to reflect solution updates and best practices
• Act as a liaison between clients and product, support, sales enablement, and delivery teams to ensure alignment
• Represent the technical voice of the customer in internal planning and strategy discussions
• Partner closely with product and support teams to resolve client challenges quickly and effectively

Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees