Senior Solution Implementation Manager

Anaplan • San Francisco, CA

4h • Remote

About The Position

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.
Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.
Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!
Customers are the lifeblood of our company and Anaplan is looking for strategic, yet delivery-focused Senior Solution Implementation Manager to guide our customers, leading blended delivery teams with Business Partners, to deploy Anaplan solutions efficiently and effectively. THIS POSITION CAN SIT REMOTELY IN THE US.
This includes proficiency in “The Anaplan Way” implementation methodology – For a SIM, this means working to ensure that our project teams build powerful, yet easy-to-use models in an agreed-upon timeline and, in the process, that our customers' modelers’ are enabled and empowered to be self-sufficient.
The SIM is ultimately responsible for the end-to-end deployment lifecycle of one, or many, strategic Anaplan solution implementations. As a SIM, you will be the primary point of contact for each of your deliveries, helping to provide regular transparency into the pulse of active projects to internal Leadership teams.
You will also lead customer-facing meetings of varying sizes and profiles, ranging from operational management to C-suite. The ideal candidate will be a process-oriented, people-person – someone who is passionate about quality and consistency, yet has the ability to work with all types of different personalities and bring them together to align on key decisions, including but not limited to release scope, deployment timelines, resource management, model design, testing/training plans, and change management.

Requirements

• Self-starter with a proven track record of driving customer success and aligning in complex customer environments at the executive and department levels
• Ability to understand customer requirements and work with Business Partners to best translate those into a simple, usable, yet high value-add solution
• Experience in enterprise performance management, ability to partner with account executives, solution architects, customer success leadership, etc.
• Functional knowledge of one or more core planning processes e.g. Financial Planning & Analysis (FP&A), Territory and Quota Planning, Supply Chain Planning, or Workforce Planning.
• Ability to understand, discuss, and challenge business processes with customer stakeholders, and translate business requirements into actionable implementation plans in partnership with Solution Architects and Model Builders.
• Fanatical about customer success and tenacious at driving implementations that create long-term customer value
• Passionate about working in a teaming environment and owning the outcomes of the implementations you lead
• Depth in program and project management of complex multi-stakeholder environments
• Proven ability to influence and build trusted relationships with stakeholders at all levels, driving collaboration and long-term partnership
• 8+ years of software project management, customer success management, and/or related experience
• Highly data-driven with a commitment to the process of managing milestones, outcomes and mitigating risks and solving issues
• Excited about driving and tracking a consistent implementation process with all customers in your portfolio
• Excellent verbal and written communication skills

Nice To Haves

• Experience using Anaplan
• Experience with Anaplan solution implementations
• Willingness to dig into the details and solve solutions with a cross-functional team of Anaplaners, Partners, and Customers
• Proficiency in project management tools to effectively plan, track, and report on project progress
• Ability to quickly learn and adapt to evolving technologies within Anaplan

Responsibilities

• Deliver high-level presentations to audiences ranging from executives to system end-users;
• Manage end to end project in collaboration with the client project manager to a successful deployment of Anaplan solutions;
• Act as the key liaison and business partner to the client at both the project management and executive level as needed;
• Identify resource needs, manage resource time allocation and hold the team accountable to deadlines
• Monitor project timeline and ensure milestones are met;
• Manage issues and risk by clearly presenting both internally and externally, escalating as needed, and deploying risk mitigation strategies as appropriate;
• Reporting on available resources, budget, and project status to project sponsors and stakeholders;
• Ability to work on multiple, concurrent tasks and adapt to shifting priorities, demands and timelines;
• Effective communication and teamwork with project teams and collaboration with other departments;
• Understand priorities, scope, timeline, goals, and key milestones;
• Maintain customer focus and demonstrate leadership to drive consensus and project-related decisions;
• Manage client expectations appropriately with the ability to manage relevant situations with a positive outcome.
• Facilitate stakeholder alignment by translating complex business requirements into actionable implementation plans and ensuring cross-functional understanding and agreement.
• Drive continuous improvement by capturing project learnings, documenting best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees