Senior Solution Engineer for NVIDIA Experience, Compute Software

NVIDIA•Westford, CA

2d•Remote

About The Position

The NVIDIA Experience (NVEX) Solutions Engineering team is looking for an experienced software engineer focused on customer support of NVIDIA products including AI Enterprise, Omniverse and vGPU. Your will apply the latest AI technologies to triage customer issues, identify solutions, and keep customers delighted. You must have excellent problem-solving abilities and communication skills and be able to chip in to multiple projects and tasks. This position is for a software engineer who will work with their team on creative solutions to improve situations and processes. AI is not optional here. It is foundational, applied thoughtfully for all solution engineering workflows including solving customer cases and developing software, both products and internal tools.

Requirements

Minimum of a BS in Computer Science, Electrical Engineering, or equivalent experience.
At least 10 years of software engineering experience.
AI/ML expertise.
Professional-level communication skills, including the ability to adjust communication to the technical level of the audience, and stay calm and focused in negative situations.
Excellent follow-up and organizational skills, with a passion or love for solving problems.

Nice To Haves

Software engineering experience
Customer support experience
Technical expertise in technologies related to NVIDIA AI Enterprise, Omniverse, vGPU
Experience with parallel programming or GPU acceleration (e.g., CUDA)

Responsibilities

Provide direct support to our NVIDIA Enterprise customers to resolve or advance customer issues.
Work with engineering teams on customer issues, providing logs, reproduction, and other triage information.
Apply AI to create/update products and/or support tools.
Take ownership and drive customer issues from inception to resolution.
Document customer interactions to better enhance our knowledge base.
Participate in the creation, maintenance, and versioning of documentation related to customer support processes, procedures, and associated guidelines.
Apply agentic AI skills to solving customer issues and software development.