Senior Solution Engineer

Contentful • San Francisco, CA

3d • Hybrid

About The Position

Contentful is on a mission to help our customers be successful in the digital first era. As a Senior Solution Engineer you would get to play a critical role in helping our customers realize how Contentful can help them with their digital transformation efforts, no matter their existing digital maturity. Similar to how our customers have varying levels of digital maturity, our Solution Engineers come from a whole host of backgrounds. While we value Solution Engineering experience, we also consider candidates who have front-end and back-end development experience or who have professional services, sales or marketing backgrounds. We lean heavily on our core values to identify the right talent at Contentful as the role of a Solution Engineer is dynamic and multidimensional. Imagine yourself as a co-pilot on sales opportunities. You would work with your Account Executives in lock-step through key phases of the sales cycle including technical discovery, product presentations, collaborative solution design sessions, proofs of concept and more. This is a dynamic role and would allow you to be part of a high-growth company where you can make an impact on sales results, help drive the direction of the Solution Engineering function, work within a truly positive culture, and continue to grow and expand your career.

Requirements

• 5+ years experience of Solution Engineering experience selling SaaS or related industry experience selling to Marketing & Marketing-adjacent teams
• Demonstrated proficiency in conveying technical and business knowledge to a mixed audience of business and technical stakeholders
• Experience with Rest APIs

Nice To Haves

• Experience working with a Content Management Platform or similar technology.
• Familiarity with web technologies (Javascript frameworks, static site generators, CDNs, CI/CD, etc), cloud technology, performance metrics and security.
• Experience with omnichannel digital delivery concepts (websites, emails, native mobile apps, etc.)

Responsibilities

• Co-pilot sales opportunities along with your Account Executives.
• Seek to understand customer’s short term and long term digital objectives, their current and future technology stack and current challenges reaching their goals leveraging their existing technology stack.
• Validate and illustrate how Contentful can help the customer with their digital transformation efforts through customized value based product demonstrations and proofs of concept.
• Assist with the completion of RFIs, RFPs, and Security questionnaires and liaison with other departments to drive finalization.
• In the customers words, relay product feedback to Product Management, Marketing and Sales.
• Collaborate with Solution Architects and Customer Success Managers to ensure that newly-signed customers successfully implement and launch their projects with Contentful
• Understand prospects’ project requirements, help prospects validate these requirements against our platform, identify and mitigate technical and business risks
• Travel onsite with customers when necessary.
• Work on exciting internal projects that impact how the Solution Engineering team works and grows.

Benefits

• Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.
• Fertility and family-building benefits, including a lifetime reimbursable wallet to support your growing family.
• A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days
• Company-paid parental leave to care for and focus on your growing family
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed