Senior Solution Consultant
About The Position
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Do you have a passion for solving problems and understanding what customers need? Are you interested in working in an evolving technical space where you bring in new ideas to help your customers transform and innovate their business? As a Solutions Consultant, you will listen to customers to understand their needs and create compelling business solution roadmaps. We look for individuals who have a proven track record of finding creative ways of solving complex problems.
Requirements
- A passion for technology and helping people solve problems
- Interpersonal communication, polished verbal and written communication
- Ability to work in a fast-paced, cross-functional team environment and able to multitask, prioritize and be detail-oriented
- Have the technological know-how of IT-concepts, software-standards as well as database and networking technologies.
- Ability to understand customers security needs and articulate a solution
- Bachelor’s degree and 5+ years of work experience
- Ability to travel up to 50%
Nice To Haves
- preferred experience implementing or integrating with CRMs and/or software implementation or coding experience
- Experience working with Cloud or SaaS company preferred
Responsibilities
- Run workshops with business users to uncover gaps and opportunities, define the projected benefits and present the outcomes to all stakeholders.
- Create a customized demo and have the opportunity to tell the story that showcases the solution.
- Stay up to date on Genesys products and industry best practices that will allow you to continue to advise the customer through the implementation process to ensure value.
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
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What This Job Offers
Job Type
Full-time
Career Level
Senior
