Senior Solution Architect

Extend is a venture-backed startup in San Francisco that is modernizing the protection plan industry through technology and customer service. They offer an omnichannel and API-first solution that allows merchants to offer protection plans online and in-store, while also improving the support experience for customers. They have recently expanded their services to include shipping protection. The company is seeking a Technical Solution Architect with extensive experience in customer-facing roles and a strong background in working with Mid-Market and Enterprise merchants. The role involves leading technical discussions, designing solutions, supporting merchant teams, and driving innovation within the team and with merchant partners.

• Lead technical discussions and provide industry best practices for merchant partners
• Design solutions that integrate Extend with merchants' existing technical infrastructure
• Support merchant teams during the onboarding process
• Perform software demonstrations and technology presentations
• Work with product engineering and revenue leadership to design solutions for technical challenges
• Drive innovation within the team, company, and merchant partners
• Contribute to enablement efforts for internal team growth
• Have 7+ years of experience in technical solution architecting or engineering role
• Have 7+ years of customer-facing experience in a technology, consulting, or financial services company
• Have strong experience working with Mid-Market and Enterprise merchants
• Have experience in developing and demonstrating solution capabilities and value
• Have experience working with eCommerce and ERP platforms
• Have experience with Javascript, HTML, CSS, and RESTful Integrations
• Have excellent communication skills and ability to explain technical concepts and solutions
• Be able to perform in a high-energy environment with dynamic job responsibilities and priorities

• 7+ years of experience in technical solution architecting or technical solution engineering role
• 7+ years of customer-facing experience in a technology, consulting, or financial services company
• Strong experience working with Mid-Market and Enterprise merchants
• Strong experience in developing and demonstrating solution capabilities and value
• Experience working with eCommerce and ERP platforms
• Experience with Javascript, HTML, CSS, and RESTful Integrations
• Excellent communication skills and ability to clearly explain technical concepts and solutions to partners
• Ability to perform in a high-energy environment with dynamic job responsibilities and priorities

• Competitive salary based on experience
• Full medical and dental & vision benefits
• Stock in an early-stage startup
• Very generous, flexible paid time off policy
• 401(k) with Financial Guidance from Morgan Stanley
• Remote-Friendly environment