Senior Software Quality & Validation Engineer - Enterprise Services

Apple • Austin, TX

5d

About The Position

Imagine what you could do here. At Apple, great new ideas have a way of becoming
phenomenal products, services, and customer experiences very quickly. Bring
passion and dedication to your job and there's no telling what you could
accomplish! Join the AppleCare Enterprise Services (ACES) Product Support
Engineering (PSE) group as a Senior Software Quality & Validation Engineer, in
this role, you will validate and strengthen Apple’s software offerings used in
enterprise and education settings prior to release. You will work
cross-functionally with Software Engineering and Services Engineering teams,
operating in a dynamic environment with groundbreaking technologies to make a
difference.

As a Senior Software Quality & Validation Engineer, you will test internal and
external applications and workflows used by education and enterprise customers.
You will create policies, develop repeatable testing processes, and automate
test suites while maintaining technical resource documents. Additionally, you
will partner with various internal teams to build and manage testing
environments from the ground up to ensure the reliability of enterprise-class
solutions.

Requirements

• Bachelor's degree in Computer Science or related technical field, or equivalent experience.
• 8+ years of experience in enterprise support engineering, validation engineering, or test automation.
• Programming experience in Python, Java, or another relevant language.
• Experience with testing frameworks (e.g., PyTest, Selenium, JUnit) and CI/CD tools (e.g., Jenkins, GitHub Actions, GitLab).
• Experience with RESTful APIs and API testing tools (e.g., Postman).
• Experience verifying training data integrity and detecting bias.
• Experience writing test plans, scripting, automating processes, and creating reports.
• Experience with macOS, iOS operations, and the Apple ecosystem.
• Ability to travel domestically or internationally, and work evenings or weekends to meet critical deadlines.

Nice To Haves

• Master's degree in Computer Science, Computer Engineering, or related technical field.
• 12+ years of experience in enterprise support engineering, validation engineering, or test automation.
• Experience building professional relationships and collaborating across diverse organizations.
• Ability to communicate technical information clearly and adapt communication styles to various audiences.
• Experience influencing development organizations and driving cross-functional initiatives.
• Customer-facing experience in an enterprise support environment.
• Experience mentoring team members and fostering a culture of continuous learning.
• Ability to navigate ambiguity, take on challenges in unfamiliar areas, and identify the right subject matter experts to resolve issues.

Responsibilities

• Test internal and external applications and workflows used by education and enterprise customers.
• Create policies
• Develop repeatable testing processes
• Automate test suites while maintaining technical resource documents.
• Partner with various internal teams to build and manage testing environments from the ground up to ensure the reliability of enterprise-class solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level