Senior Software Engineer (Platform Core)

Pindrop

2d•$130,000 - $170,000•Remote

About The Position

As a Senior Software Engineer on Platform Core, you will own and evolve the high-scale backend and data-layer services that Pindrop products depend on. Platform Core owns foundational services including IAM, Interaction Service, Data Lake, reporting, and admin services. The team is responsible for keeping these systems fast, reliable, and SLA-compliant, including during record call-volume days. You will design, build, test, and operate distributed backend services and APIs for high-volume customer interactions. You will take end-to-end ownership of platform work, from framing ambiguous problems and shaping technical plans through implementation, rollout, and production support. You will improve reliability, scalability, latency, and cost across shared systems, working closely with Product, SRE, and peer engineering teams while protecting live traffic. The role includes on-call participation, incident response, troubleshooting, and ongoing improvement of alerting, runbooks, deployment quality, and capacity planning. You will also help raise engineering standards through code and design reviews, pairing, documentation, and mentorship. The position offers a path to grow from senior execution toward broader technical leadership and Staff-level impact.

Requirements

5–7+ years of experience building backend services and APIs in production, or equivalent practical depth.
Strong hands-on experience with Python and/or Go.
Experience with distributed systems, concurrency, and cloud-native development on AWS and/or GCP using Kubernetes and Docker.
Production ownership experience, including deploying, monitoring, troubleshooting, and participating in on-call for high-scale services.
Strong experience with data and messaging technologies such as PostgreSQL or Aurora, Redis, and RabbitMQ.
Ability to reason about reliability, performance, and scale tradeoffs.
Self-directed and accountable, with the ability to drive work forward with limited supervision.
Sound judgment during incidents, tradeoff discussions, and periods of ambiguity.
Collaborative approach and clear communication across technical and cross-functional partners.
Motivation to work on foundational platform services, shared infrastructure, and reliability-oriented backend engineering.
Mentorship mindset and commitment to raising team standards by example.

Nice To Haves

Experience with Redshift, Elasticsearch, DynamoDB, S3, Kinesis, or IAM.
Experience with infrastructure as code, especially Terraform.
Strong observability habits across metrics, logs, and traces.
Experience scaling or migrating databases, including read replicas, cluster mode, or engine migrations.

Responsibilities

Design, build, test, and operate distributed backend services and APIs that support high-volume customer interactions.
Own platform work end to end, from problem framing and technical planning through implementation, rollout, and production support.
Improve reliability, scalability, latency, and cost across shared platform systems.
Partner with Product, SRE, and peer engineering teams to deliver platform improvements without destabilizing live traffic.
Participate in on-call, incident response, and troubleshooting.
Continuously improve alerting, runbooks, deployment quality, and capacity planning.
Contribute to code reviews, design reviews, pairing, and documentation.
Mentor other engineers and help raise team engineering standards.

Benefits

Competitive compensation package, including RSUs for all employees.
Remote-first work environment.
Regular team on-sites, company-wide events, and intentional in-person gatherings.
Unlimited paid time off (PTO).
Health and welfare plans, including one employer-paid employee-only plan.
Employer contribution to a Health Savings Account (HSA).
Vision and dental plans for employees and their families.
Paid parental leave for birth, adoptive, and foster parents.
One year of diaper delivery for a new addition to the family.
Recurring monthly phone and internet allowance.
Enhanced fertility and GLP-1 benefits.
Annual Learning & Development stipend for professional growth, skill-building, certifications, and continued education.