Senior Software Engineer (ServiceNow Employee Experience Platform)

U.S. Bank • Hopkins, MN

12h • Hybrid

About The Position

The Senior ServiceNow Software Engineer will be responsible for the analysis, design, testing, development and maintenance of best-in-class software experiences. The candidate is a self-motivated individual who can collaborate with a team and across the organization. The candidate takes responsibility of the software artifacts produced adhering to U.S. Bank standards in order to ensure minimal impact to the customer experience. The candidate will be adept with the agile software development lifecycle and DevOps principles.

Requirements

• Bachelor’s degree, or equivalent work experience
• 5+ years of relevant experience
• Adept with agile software development lifecycle and DevOps principles
• Certified ServiceNow System Administrator (CSA) certification.
• Certified ServiceNow Application Developer (CAD) certification.
• Strong experience developing and supporting Employee Experience products , including Employee Center, Service Catalog, Portal, Mobile, Knowledge Management, and Workplace Service Delivery (WSD) .
• Proficiency with JavaScript, Glide APIs, Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Service Portal development .
• Experience building and managing Flow Designer, Integration Hub, workflows, automation solutions, and custom ServiceNow applications .
• Knowledge of ServiceNow platform architecture, data model design, security controls, ACLs, update sets, and scoped applications .
• Experience integrating ServiceNow with enterprise systems using REST APIs, web services, authentication frameworks, and middleware technologies .
• Strong analytical, problem-solving, communication, and stakeholder management skills with experience delivering solutions in an Agile environment.

Responsibilities

• Design, develop, configure, and maintain ServiceNow Employee Experience solutions , including Employee Center, Service Catalog, Portal, Mobile, and Workplace Service Delivery applications.
• Build and enhance catalog items, record producers, workflows, Flow Designer automations, and approval processes to streamline employee support experiences.
• Develop scalable and reusable applications using ServiceNow App Engine, Studio, Script Includes, Business Rules, Client Scripts, UI Policies, and APIs .
• Partner with Product Owners, HR, Technology, and business stakeholders to gather requirements and translate them into technical solutions.
• Support and optimize employee self-service experiences , ensuring seamless navigation, accessibility, and user adoption across channels.
• Integrate ServiceNow with enterprise platforms using REST/SOAP APIs, Integration Hub, web services, and third-party integrations .
• Troubleshoot and resolve platform issues, perform root cause analysis, and implement sustainable solutions for production environments.
• Follow Agile delivery practices while contributing to platform governance, security, performance optimization, release management, and continuous improvement initiatives.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree