Senior Software Engineer - AI, Java, Spring boot

PNC

3d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Senior Software Engineer within PNC's Retail Tech organization, you will be based in Pittsburgh, PA. In this role you will: Design and build the systems that enable the enterprise to deploy AI systems at scale Implement platforms, pipelines, and services that support end-to-end AI lifecycle (development, evaluation, deployment, and monitoring) Integrate LLMs, agent frameworks, and data systems into secure, production-ready environments Enable scalable inference, orchestration, and cost-efficient execution across cloud and on-prem environments Create standardized reference architecture, quality gates, and reusable assets to reduce rework Define reference implementations for common AI use cases (RAG, agent workflows, copilots, automation) Establish validation checkpoints (e.g., model performance, prompt quality, security, compliance) within CI/CD pipelines Build reusable components such as prompt templates, evaluation harnesses, SDKs, and integration patterns to accelerate delivery Be accountable for successful deployments Own the transition from prototype to production, ensuring reliability, scalability, and maintainability of AI solutions Define and track success metrics (accuracy, latency, cost, user adoption, business impact) Partner with product, platform, and operations teams to resolve deployment risks and ensure production readiness Establish best practices for agent deployments Define patterns for agent orchestration, tool usage, memory management, and context handling Standardize approaches for multi-agent coordination, fallback strategies, and error handling Ensure agents are designed for robustness, traceability, and safe execution in enterprise environments Standardize patterns for human-in-the-loop approvals Design workflows that incorporate human validation at critical decision points (e.g., approvals, escalations, exception handling) Define thresholds and triggers for human intervention based on risk, confidence, or policy requirements Integrate approval workflows into agent pipelines to balance automation with accountability Implement governance and observability Build and integrate observability frameworks (e.g., Open Telemetry, tracing, logging) to monitor agent behavior and system performance Establish governance controls for data usage, model behavior, security, and compliance Enable auditability through traceable decision logs, evaluation metrics, and model/version tracking Provide dashboards and insights to continuously improve model performance and operational efficiency Job Description Provides detailed technical design and development of software solutions using existing and emerging technology platforms. Proposes & designs software solutions to address complex business needs. Writes code, tests and deploys software. Prepares technical and procedural documentation required for software. Maintains and debugs software. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

Strong proficiency is required in: Angular
Spring Boot
Java
Python
Deep knowledge of AI infrastructure
University / college degree, with 3+ years of relevant / direct industry experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

AI Infastructure
Application Development
Business Management
Customer Solutions
Design
Group Problem Solving
Java
Process Improvements
Python (Programming Language)
Release Management
Software Solutions
Spring Boot
User Experience (UX) Design

Responsibilities

Design and build the systems that enable the enterprise to deploy AI systems at scale
Implement platforms, pipelines, and services that support end-to-end AI lifecycle (development, evaluation, deployment, and monitoring)
Integrate LLMs, agent frameworks, and data systems into secure, production-ready environments
Enable scalable inference, orchestration, and cost-efficient execution across cloud and on-prem environments
Create standardized reference architecture, quality gates, and reusable assets to reduce rework
Define reference implementations for common AI use cases (RAG, agent workflows, copilots, automation)
Establish validation checkpoints (e.g., model performance, prompt quality, security, compliance) within CI/CD pipelines
Build reusable components such as prompt templates, evaluation harnesses, SDKs, and integration patterns to accelerate delivery
Be accountable for successful deployments
Own the transition from prototype to production, ensuring reliability, scalability, and maintainability of AI solutions
Define and track success metrics (accuracy, latency, cost, user adoption, business impact)
Partner with product, platform, and operations teams to resolve deployment risks and ensure production readiness
Establish best practices for agent deployments
Define patterns for agent orchestration, tool usage, memory management, and context handling
Standardize approaches for multi-agent coordination, fallback strategies, and error handling
Ensure agents are designed for robustness, traceability, and safe execution in enterprise environments
Standardize patterns for human-in-the-loop approvals
Design workflows that incorporate human validation at critical decision points (e.g., approvals, escalations, exception handling)
Define thresholds and triggers for human intervention based on risk, confidence, or policy requirements
Integrate approval workflows into agent pipelines to balance automation with accountability
Implement governance and observability
Build and integrate observability frameworks (e.g., Open Telemetry, tracing, logging) to monitor agent behavior and system performance
Establish governance controls for data usage, model behavior, security, and compliance
Enable auditability through traceable decision logs, evaluation metrics, and model/version tracking
Provide dashboards and insights to continuously improve model performance and operational efficiency
Provides detailed technical design and development of software solutions using existing and emerging technology platforms.
Proposes & designs software solutions to address complex business needs.
Writes code, tests and deploys software.
Prepares technical and procedural documentation required for software.
Maintains and debugs software.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.