Senior Software Engineer, Care Automation

Toast

5d•$125,000 - $254,000•Remote

About The Position

The Care Automation team builds the systems and automations that power how Toast supports its customers. Our work connects the platforms, workflows, and integrations that our Customer Care Agents rely on every day to resolve issues quickly and deliver a great customer experience. We are looking for a Senior Software Engineer to join this team and help shape the future of how these teams operate. You will contribute to building a strong technical foundation that will carry Toast through the next decade and beyond. In this role, you will design, build, and own backend services and integrations spanning Salesforce, billing systems, identity verification, and AI-enabled case management workflows. You will partner closely with Salesforce developers, operations stakeholders, and AI engineers to translate complex business processes into reliable, maintainable automation.

Requirements

5+ years delivering production backend systems at scale
Proficiency in Java, Kotlin, or another object-oriented language
Familiarity with API lifecycle management, including versioning, documentation, and deprecation
Strong understanding of query languages, data modeling, and data distribution
Experience working with microservices and event-driven architectures
Bachelor's degree in Computer Science or a related field, or equivalent practical experience

Nice To Haves

Hands-on experience building with LLMs in production environments
Familiarity with Workato or a similar iPaaS platform
Prior work with Salesforce or other CRM platforms
Comfort working with React and GraphQL

Responsibilities

Design, build, and own backend services and APIs that power workflows for Customer Care Agents and the broader Toast team
Build and maintain integrations across a complex ecosystem of internal and external systems, including Salesforce, billing middleware, document management, and iPaaS workflow automation platforms
Write automated tests and participate in code reviews to maintain code quality and system reliability
Monitor feature rollouts, respond to incidents, and iterate based on performance data and customer feedback
Partner with product, design, and cross-functional teams to define requirements and deliver on shared goals
Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.