Senior Software Engineer

Grand Circle•Boston, MA

2d•Hybrid

About The Position

Grand Circle Corporation is seeking a Senior Software Engineer (Full Stack) to join their expanding Traveler Relations Center (TRC) digital teams. This role will focus on designing and delivering technical improvements for customer sales and support experiences, modernizing contact center platforms, and innovating with modern technology like cloud platforms, integrations, and AI-enabled technologies. The engineer will have the opportunity to build scalable solutions, influence engineering standards, and collaborate across teams in a fast-moving environment.

Requirements

5–8+ years of experience in full-stack software engineering
Strong experience with C#/.NET (or Java)
Experience with modern JavaScript/TypeScript frameworks such as React or Angular
Experience building APIs and backend services
Strong SQL and relational database experience
Experience with Git workflows and CI/CD practices
Experience building solutions in Azure or other cloud platforms
Understanding of SOLID principles, design patterns, automated testing, and secure coding practices
Experience supporting production applications and operational health
Bachelor's degree in Computer Science or equivalent experience
Experience working in Agile environments

Nice To Haves

Contact center technology experience
Experience with CCaaS platforms such as Genesys, NICE, Five9, or AWS Connect
Experience leading cloud migration initiatives
Azure, AWS, or GCP certifications

Responsibilities

Own end-to-end delivery of applications and integrations from design through implementation and support.
Design scalable, secure, resilient, and maintainable solutions.
Review requirements, technical designs, and code to improve quality and long-term supportability.
Participate in architecture discussions, code reviews, and technical sizing.
Contribute to technical roadmaps and continuous improvement efforts.
Challenge assumptions and introduce innovative approaches.
Lead full software development lifecycle activities including design, development, testing, deployment, and maintenance.
Build integrations supporting customer self-service and streamlined workflows.
Help establish foundations for AI-enabled capabilities and automation.
Enhance CI/CD pipelines and Infrastructure as Code practices within Azure.
Maintain operational excellence through monitoring, troubleshooting, and reliability improvements.
Mentor engineers through coaching and thoughtful technical guidance.
Partner with business stakeholders, contact center teams, and vendors.
Support Agile delivery practices and continuous improvement initiatives.
Collaborate with globally distributed teams.