Senior Software Engineer

Genesys•Menlo Park, CA

31d•Remote

About The Position

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Genesys Cloud Services, Inc. seeks a Senior Software Engineer in Menlo Park, CA. Telecommuting allowed for this position.

Requirements

Master’s degree in Computer Science, Analytics, Statistical Modeling, or a related field of study plus one (1) year of experience in related occupation with software engineering experience.
Experience with scalability and availability in distributed systems.
Experience with REST APIs.
Experience with Linux operating environments.
Experience with agile development practices, including chartering, storymapping, and stand-up meetings.
Experience with IDE tools including Eclipse, Visual Studio, SQL Server Management Studio, Oracle SQL Developer
Experience with Java, J2EE, PL/SQL, XML, HTML, CSS, UML or JIRA.

Responsibilities

Develop new features and components for voice network infrastructure.
Perform monitoring, analysis, and support of both internal and customers’ infrastructure.
Design new software features through agile development practices including chartering, storymapping, and regular stand-up meetings.
Implement new features and work with support services to correct any software defects found in the field and monitor platform components.
Write unit and integration tests and stay current with industry developments and new trends.
Work closely and collaboratively with team members.
Follow best practices for security, logging, metrics and test automation as they relate to new development.
Serve as technical owner for cross-team projects and coordinate efforts through the development and release process.
Guide features through deployment and into production.
Understand and comply with PCI and HIPAA.
Adhere to Genesys Code of Business Conduct and Ethics.