Senior Software Engineer

Grand Circle Corporation•Boston, MA

3d•$140,000 - $160,000•Hybrid

About The Position

Grand Circle Corporation is the leader in international travel, adventure, and discovery for Americans aged 50+. Headquartered in Boston, MA, with more than 45 offices globally, more than two million Americans have traveled with our award-winning travel brands: Grand Circle Travel, Overseas Adventure Travel, and Grand Circle Cruise Line. We are expanding our Traveler Relations Center (TRC) digital teams to support our growing contact center and are seeking a Senior Software Engineer (Full Stack) to help design and deliver technical improvements for one of our most important customer touchpoints: our customer sales and support experience. This is an opportunity for an engineer who enjoys solving complex challenges, building scalable systems, and creating exceptional digital experiences that directly impact customers and internal teams.

Requirements

5–8+ years of experience in full-stack software engineering
Strong experience with C#/.NET (or Java)
Experience with modern JavaScript/TypeScript frameworks such as React or Angular
Experience building APIs and backend services
Strong SQL and relational database experience
Experience with Git workflows and CI/CD practices
Experience building solutions in Azure or other cloud platforms
Understanding of SOLID principles, design patterns, automated testing, and secure coding practices
Experience supporting production applications and operational health
Bachelor's degree in Computer Science or equivalent experience
Experience working in Agile environments

Nice To Haves

Contact center technology experience
Experience with CCaaS platforms such as Genesys, NICE, Five9, or AWS Connect
Experience leading cloud migration initiatives
Azure, AWS, or GCP certifications

Responsibilities

Own end-to-end delivery of applications and integrations from design through implementation and support
Design scalable, secure, resilient, and maintainable solutions
Review requirements, technical designs, and code to improve quality and long-term supportability
Participate in architecture discussions, code reviews, and technical sizing
Contribute to technical roadmaps and continuous improvement efforts
Challenge assumptions and introduce innovative approaches
Lead full software development lifecycle activities including design, development, testing, deployment, and maintenance
Build integrations supporting customer self-service and streamlined workflows
Help establish foundations for AI-enabled capabilities and automation
Enhance CI/CD pipelines and Infrastructure as Code practices within Azure
Maintain operational excellence through monitoring, troubleshooting, and reliability improvements
Mentor engineers through coaching and thoughtful technical guidance
Partner with business stakeholders, contact center teams, and vendors
Support Agile delivery practices and continuous improvement initiatives
Collaborate with globally distributed teams