Senior Software Engineer

NICE•Atlanta, GA

18h•Hybrid

About The Position

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. We are looking for a skilled and motivated Senior Software Engineer who is a natural problem solver and genuinely enjoys helping others succeed. In this role, you will design, build, and maintain high-quality, deployment-related software solutions while collaborating closely with cross-functional partners. You will also assist other teams/groups with issues while advising best deployment practices. The ideal candidate is detail-oriented and thoughtful in approach, enjoys assisting others, and takes pride in delivering reliable, well-crafted solutions. NiCE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Requirements

Strong problem-solving skills with the ability to break down complex challenges into manageable parts
A genuine desire to help others, whether through collaboration, mentorship, or support
High attention to detail, with a focus on correctness, consistency, and quality
Experience developing software with Microsoft .NET
Ability to communicate technical concepts clearly to both technical and non‑technical audiences
Comfort working independently while also thriving in a collaborative team environment
6+ years of software engineering experience
Strong programming skills in one or more languages
Experience with relational databases and SQL
Excellent debugging and root-cause analysis skills across code, data, and infrastructure
Strong communication skills
Self-directed, comfortable with ambiguity, and biased toward action

Nice To Haves

Experience working with Jenkins, pipeline, CI/CD
Experience working on customer-facing or internal support tools
Familiarity with debugging, monitoring, and improving production systems
Interest in improving operational efficiency
Containerization and environments (Docker; Kubernetes a plus)
Experience coding with AI (e.g., Claude/OpenAI APIs)
Agile software development experience (Scrum / XP)

Responsibilities

Analyze problems and design efficient, scalable software solutions to address the problems
Using AI, develop, test, and maintain high-quality code with a strong focus on accuracy and reliability
Collaborate with product managers, architects and other engineers to understand requirements and deliver solutions
Collaborate with groups outside R&D to understand problematic areas and work with the Deployment team to reduce the pain points and make deployment of our software easier and more robust
Provide technical support and guidance to teammates and groups outside of R&D, helping others understand and use the software effectively
Troubleshoot issues, identify root causes, and implement long-term fixes
Write clear documentation to support ongoing development and knowledge sharing
Help with the releasing of bug fixes and feature updates by reviewing the content and working with the requesting developer and product manager to get any issues resolved
Work closely with other development and QA resources.
Be a highly visible, vocal advocate for quality—participate in cross-team discussions and escalate risks/blockers immediately