Senior Software Engineer - ITSM Service Now Team

Jefferson Health Plans • 1100 Virginia Drive, PA

4d • Onsite

About The Position

The Senior Software Engineer is responsible for designing, developing, and delivering high-quality, scalable, and secure software solutions. This role provides technical leadership within engineering teams, ensures best practices in software development, and collaborates with stakeholders to translate requirements into effective solutions. The Senior Software Engineer stays current with technology trends and applies best practices to drive continuous improvement and innovation.

Requirements

• Bachelor’s Degree in Computer Science, Engineering, or related field or High School Diploma/GED and 7 years preferred work experience.
• 5 years in software development, including experience with distributed systems and cloud platforms.
• Proficiency in programming languages and API development (Java, C#, Python, JavaScript/TypeScript; REST/gRPC) with strong understanding of architectural patterns and system design.
• Experience with cloud platforms (AWS, Azure, GCP), Infrastructure as Code (Terraform, CloudFormation), and container orchestration (Docker, Kubernetes).
• Expertise in databases (SQL and NoSQL) and related data management practices.
• Knowledge of security principles, authentication, authorization, and compliance best practices.
• Hands-on experience with DevOps tools and practices, including CI/CD pipelines, automated testing, monitoring, and logging (ELK Stack, Prometheus, Splunk).
• Strong collaboration, communication, analytical problem-solving skills, and ability to mentor and support engineering teams.

Nice To Haves

• Master’s Degree in Computer Science, Engineering, or related field
• 7 years with a track record of solving complex technical challenges and mentoring engineers.

Responsibilities

• Design secure, scalable systems; review code; maintain documentation ensuring adherence to best practices.
• Resolve complex issues; optimize performance and reliability; drive root cause analysis and continuous improvement.
• Build cloud solutions; support CI/CD, automation, containerization; collaborate on infrastructure provisioning and monitoring.
• Apply security best practices; mitigate risks; ensure compliance with standards and regulations.
• Partner with stakeholders to deliver solutions; manage vendor integrations and technical evaluations.
• Mentor engineers; share expertise; foster collaboration, innovation, and continuous learning culture.

Benefits

• medical (including prescription)
• supplemental insurance
• dental
• vision
• life and AD&D insurance
• short- and long-term disability
• flexible spending accounts
• retirement plans
• tuition assistance
• voluntary benefits
• tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service

What This Job Offers

• Job Type: Full-time
• Career Level: Senior