Senior Software Engineer, Hybrid, Milpitas, CA
Cisco•Milpitas, CA
•$167,700 - $245,200•Hybrid
About The Position
Cisco's Webex Engineering Group is redefining the future of collaboration. We're building a world where people connect effortlessly to enjoy modern, uncompromised collaboration across every room, desk, pocket, and application. Our technology powers industry-leading products like Webex Meetings, Webex Calling, and Webex Contact Center. As a member of our team, your work will ensure every user gets a truly immersive experience regardless of device or location, empowering the hybrid working patterns of the future.
Requirements
- Bachelor’s Degree, combined with 7 years of experience in Computer Science, Engineering, or a related technical field, or Master's Degree in Computer Science, Engineering, or a related technical field, combined with 4 years of experience or PhD, combined with 1 year of related experience.
- Professional experience in software engineering with a focus on AI/ML and agentic systems.
- Experience in deploying AI-powered applications into production environments at scale.
- Coding experience in Python or Java, with a background in AI frameworks and LLM orchestration.
- Understanding of distributed systems, API design, and cloud-native architectures.
- Prior experience in leading technical initiatives and mentoring engineering teams.
Nice To Haves
- Experience with agentic frameworks (e.g., LangChain, CrewAI, AutoGen) and multi-agent orchestration.
- Experience integrating AI with streaming/batch data platforms (e.g., Spark, Flink, or vector databases like Pinecone/Milvus).
- Experience with fine-tuning, RAG (Retrieval-Augmented Generation), and LLM observability/evaluation tools.
- Experience architecting AI solutions within major cloud environments (AWS, GCP, or Azure).
- Experience managing the full lifecycle of mission-critical, high-availability AI platforms.
Responsibilities
- Design and develop autonomous agents and AI-driven workflows that integrate seamlessly into the Control Hub ecosystem.
- Implement scalable solutions using Large Language Models (LLMs), vector databases, and agentic frameworks (e.g., LangChain, or similar).
- Ensure AI features are production-ready, focusing on latency, cost-efficiency, security, and ethical AI practices.
- Establish standards for model evaluation, prompt engineering, and agentic reliability.
- Provide high-level technical guidance and mentorship to junior engineering team, fostering a culture of innovation in AI and machine learning.
- Partner with product management and data science teams to translate business needs into cutting-edge AI solutions.
Benefits
- medical, dental and vision insurance
- a 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation time per full calendar year (non-exempt)
- flexible vacation time off program (exempt)
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- up to 80 hours of unused sick time carried forward from one calendar year to the next
- Additional paid time away may be requested to deal with critical or emergency issues for family members
- Optional 10 paid days per full calendar year to volunteer
- annual bonuses (for non-sales roles)
- performance-based incentive pay (for sales roles)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
