Senior Software Engineer

Docusign • San Francisco, CA

2d • Hybrid

About The Position

As a Senior Software Engineer in the B2B - Business-to-Business engineering organization, you will lead the design and delivery of critical platform capabilities that power Docusign's Intelligent Agreement Management (IAM) vision for enterprise customers. You will design, build, test, deploy, and operate scalable, highly available backend services and APIs that are core to our B2B products, partnering closely with product, architecture, and peer engineering teams across the organization. The Ingestion and Telemetry team: Designs and develops product features targeting both CLM and IAM products for enterprises and businesses. Designs and develops services, infrastructure and libraries to ensure that all B2B services ship with standardized and comprehensive telemetry and monitoring (metrics, logs, traces, alerts). Builds and evolves ingestion flows for agreements and attributes across CLM and IAM, including historical backfill and runtime pipelines that support CLM-IAM convergence use cases (Navigator, Agreement Manager, Party Management, obligation management, etc.). Researches and onboards modern observability technologies and data platforms so that engineering teams across B2B can leverage a unified, enterprise-grade telemetry and ingestion stack. You are comfortable working in a modern cloud environment (Azure and/or AWS), with a focus on performance, reliability, observability, and security. You collaborate well in cross-functional settings and help raise the engineering bar through design leadership, code quality, testing, and knowledge sharing.
This position is an individual contributor role reporting to the Senior Manager, Software Engineering.

Requirements

• Bachelor's degree in Computer Science, Engineering, or related technical field, or equivalent practical experience
• 8+ years of professional software engineering experience building production services or applications using OO languages such as C#, Java, or TypeScript/Node.js, including ownership of complex backend systems in cloud environments
• 4+ years designing, building, and operating cloud-native microservices or APIs at scale (REST or gRPC), including version control, CI/CD pipelines, automated testing, and deployment practices as part of your daily workflow
• Experience with relational and/or NoSQL data stores and data modeling for production services, including data models that support telemetry and ingestion scenarios (events, attributes, documents, configurations)
• Experience owning platform features end-to-end: design docs, implementation, test plans, rollout strategies, and operational support for services used by multiple teams or products
• Experience with fundamentals in data structures, algorithms, distributed systems, and troubleshooting in production environments, with hands-on experience diagnosing issues using logs, metrics, traces, and dashboards
• Experience working effectively in cross-functional and cross-team settings, including driving alignment across CLM, IAM, and B2B Platform stakeholders
• Experience participating in on-call rotations for critical services, including incident response and follow-up remediation work

Nice To Haves

• Experience with Microsoft stack (C#, .NET, ASP.NET) in large-scale SaaS environments and familiarity with Azure services such as AKS, App Services, Cosmos DB, Azure SQL, or equivalent AWS/GCP technologies
• Hands-on experience building or evolving observability and telemetry stacks (metrics, logging, tracing, dashboards, alerting) for distributed systems; familiarity with big data/stream processing for telemetry and ingestion (e.g., event pipelines, historical backfill)
• Prior work on shared platform components (libraries, pipelines, common services) adopted by multiple teams, with a track record of driving adoption and simplifying integration for partner teams
• Experience participating in or leading RCAs and on-call activities for high-severity incidents, with a focus on prevention, resilience, and continuous improvement of SLOs and error budgets
• Experience working in an agile environment and delivering software iteratively with frequent, high-quality releases, especially for platform and infrastructure capabilities

Responsibilities

• Lead feature and platform delivery across the full software development lifecycle: author and drive designs, implementation, testing strategy, deployment, and operational support for backend services, APIs, and telemetry pipelines used by B2B products and platforms (CLM, IAM, Navigator, Agreement Manager)
• Design and implement services and APIs using C# or TypeScript/Node.js, following best practices for modularity, testability, and maintainability, with special emphasis on shared platform components and telemetry libraries adopted across multiple teams
• Architect and evolve cloud-native, microservices-based systems leveraging Azure services, containers, and modern deployment practices to achieve high availability, resilience, and scalability for ingestion and telemetry workloads that support CLM-IAM convergence
• Define and drive telemetry standards for B2B Platform: metrics, logs, traces, dashboards, alerting, and runbooks Ensure CLM and IAM services produce high-quality, consistent telemetry that can be used for incident response, capacity planning, SLO management, and product analytics
• Own key ingestion and synchronization flows between CLM and IAM (e.g., document ingestion, attribute mapping, historical backfill, event pipelines) to support unified agreement views, obligation management, and Navigator/Agreement Manager scenarios
• Lead and participate in high-severity incident response and post-mortems for your domain, using telemetry data and root cause analysis to drive long-term reliability, performance, and cost improvements across CLM-IAM converged stacks
• Partner with product management, architecture, SRE, CLM feature teams, IAM platform teams, and data/analytics partners to refine requirements, align designs, and unblock cross-team initiatives, especially where CLM-IAM integrations depend on shared platform services (ADM, AuthZ, DMS, folders, attributes)
• Drive code reviews, engineering best practices, and platformization patterns; help define and evolve standards for logging, metrics, traces, and ingestion pipelines across B2B Platform
• Mentor and coach P3 and early-career engineers, amplifying team impact and helping others grow in telemetry, distributed systems, and platform thinking

Benefits

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).
• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

What This Job Offers

• Job Type: Full-time
• Career Level: Senior