Senior Software Engineer

Genesys Cloud Services • Indianapolis, IN

4d • Hybrid

About The Position

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. As a Senior Software Engineer, you will be responsible for the development of components and services that form Genesys’ core AI platform—shared backend capabilities that help development teams quickly implement and test their LLM powered features, integrate with AWS Bedrock, and provide enterprise-grade resiliency. You will work with a team based out of Indianapolis in a fast-paced environment where we iterate quickly, harden production paths, and experiment responsibly with new AI features.

Requirements

• Experience with software engineering in Java (or comparable strength in another backend language with willingness to work primarily in Java on this team).
• Experience writing unit tests and integration tests.
• Experience with synchronization and consistency patterns in stateless distributed systems (caching, idempotency, concurrency basics).
• Demonstrable understanding of scalability and availability in distributed systems.
• Experience with Linux operating environments.
• Good verbal and written communication skills.
• Bachelor’s degree in Computer Science or related work experience.
• Source control (Git / Bitbucket, etc.).

Nice To Haves

• Spring Framework (Boot, Web, validation, testing).
• Experience using AI coding tools (Cursor, Kiro, etc.)
• Maven and CI (e.g. Jenkins or equivalent).
• Amazon Web Services (e.g. Bedrock, DynamoDB, EC2, Lambda, S3, SQS, ElastiCache).
• REST APIs and server-sent events (SSE) or reactive streaming for long-lived HTTP responses.

Responsibilities

• Contribute to microservices (Java/Spring Boot) that power AI innovation across teams.
• Design and implement features through agile practices (chartering, story mapping, backlog refinement, stand-ups).
• Integrate with AWS (Bedrock Runtime, DynamoDB, IAM-aligned client usage) and keep integrations testable and observable.
• Work with product management and other engineering teams to fix production issues, clarify requirements, and evolve public and private contracts (REST/OpenAPI).
• Write unit and integration tests; keep builds green (including coverage and integration-test gates).
• See features through deployment into production (config, rollout, and post-release monitoring as applicable).
• Adhere to the Genesys Code of Business Conduct and Ethics.

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments
• paid volunteer time
• August Free Fridays
• well-being resources and regionally tailored programs for employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior