Senior Software Engineer, Workday

Wawa, Inc.

4d•Onsite

About The Position

The Senior Software Engineer, Workday designs, develops, tests, implements, upgrades, documents and provides hyper-care and level 3 support for custom built and packaged core business applications. This role is primarily focused on supporting and enhancing the Workday platform, including the development, maintenance, and optimization of integrations between Workday and internal and third-party systems, as well as custom applications built using Workday Extend. Possesses deep technical understanding in multiple technical disciplines, and is capable of managing, escalating and resolving complex issues. Leads inter-team projects/initiatives.

Requirements

Bachelor’s degree in Computer Science, Information Technology or a technical discipline preferred (e.g., engineering), or technical certifications, or related experience
5 to 7 years of related work experience
Fluent in Workday Integrations
Working knowledge of Workday Extend
Ability to achieve certifications in multiple appropriate strategic technologies.
Minimum of three years’ experience operating and managing in a large-scale Windows/Linux environment.
Working knowledge of multiple development technologies and frameworks (NET, VB, C#, Java, JavaScript, React.js, Spring Boot, REST APIs, SQL, NoSQL, and Graph Databases)
Fluent in multiple toolsets and platforms (Blue Yonder/JDA, SharePoint, Visual Studio, SSRS, SSIS, Nintex)
Proficiency in command-line batch and program development in Windows, Linux and/or UNIX platforms (PowerShell, C-Shell, Bash shell, Perl, etc.) and related programing languages (.NET frameworks, Python, Java, JavaScript, etc.),
General knowledge around endpoint protocols and security components (SFTP/FTP, File, OAuth2, SSL, SSH, LDAP, etc.)
Knowledge of Security Technologies and standards (PCI)
Knowledge of standard support frameworks (e.g., ITIL)

Nice To Haves

Ability to work well individually as well as in a team environment
Excellent oral and written communication skills; ability to communicate technical concepts to both technical and non-technical Associates.
Excellent customer service skills
Ability to work with little or no supervision
Excellent analytical and problem solving skills
Ability to handle multiple projects simultaneously and independently
Excellent interpersonal skills
Proven self-starter with demonstrated ability to make decisions
Some vendor management skills
Ability to be on-call 24/7 when required
Proven ability to learn new technologies and technology platforms quickly and independently
Offer technical expertise, feedback or advice as a valuable resource to others

Responsibilities

Translate functional requirements into technical design. Leverage understanding of Wawa’s design principles, including open architecture, user experience, end-point agnostic, cloud, data, scalability and security. Work with project manager to estimate work effort and duration. Ensure that requirements are being met within the technical design.
Ensure adherence to security standards to maintain PCI compliance and mitigate overall corporate risk. Adhere to Security Team standards in the design, development, installation and upgrade of new and existing technologies.
Develop software utilizing agreed upon Wawa standards and a formal structured approach that emphasizes correctness, completeness, reusability and maintainability. Software development tactics include problem decomposition, planning, testing and coordination. Software developed is efficient and maintainable.
Develop and execute technical test scripts to ensure a high level of success during user acceptance testing. Perform integrated testing where possible.
Support the implementation of applications by packaging the release, documenting dependencies, creating support documentation, and following all standard communication processes.
Prepare and install vendor solutions by evaluating system specifications, documenting Wawa specific installation and upgrade steps, and executing the installation/upgrade package. Work with project manager and/or end user to meet timelines and perform basic smoke testing of the application.
Monitor support queue and respond in a timely manner to troubleshooting requests. Identify trending issues to assist in determining root cause. Develop a plan and perform code remediation activities to eliminate issues and manual intervention. Maintain metrics as agreed.
Maintain technical support documentation with up to date processes and procedures.
Follow all processes identified by IT Service Management including but not limited to change management, problem management and incident management.
Grow technical knowledge by researching the latest development methods and techniques, learning new technologies, participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations.
Research, test and implement new technologies to increase velocity and operational stability.