Senior Software Engineer -Salesforce

Cetera • Dallas, TX

3d

About The Position

At Cetera, we are redefining the future of technology in financial services. We operate in a fast-paced, innovation-driven environment where transparency, ownership, and measurable outcomes are at the core of everything we do. We are seeking a hands-on Senior Salesforce Engineer to play a critical role in advancing our contact center and wealth management platforms. This is an opportunity for a technical leader who thrives in building scalable solutions, driving delivery, and leveraging emerging technologies such as AI to enhance advisor and client experiences.

Requirements

• 7+ years of software development experience, including Salesforce development
• Strong expertise in Apex, LWC, Salesforce platform capabilities, and integrations
• Experience working in contact center or omnichannel environments (voice, chat, case management)
• Proven ability to lead projects, drive decisions, and own end-to-end outcomes
• Experience delivering solutions in Agile environments
• Exposure to cloud technologies (AWS preferred) and modern architectures
• Strong problem-solving, communication, and stakeholder management skills
• A proactive mindset with a passion for innovation, AI, and continuous improvement

Responsibilities

• Design, develop, and implement scalable Salesforce solutions across Service Cloud and Experience Cloud
• Build robust applications using Apex, Lightning Web Components (LWC), APIs, and integration frameworks
• Deliver solutions supporting omnichannel contact center capabilities, including: Voice and call center integrations, Live chat and digital engagement, Email-to-case and case management workflows, Agentic AI capabilities
• Lead end-to-end delivery from discovery through deployment
• Drive technical design, architecture decisions, and solution strategy
• Ensure production stability, performance, and issue resolution
• Own release planning, including after-hours deployments when needed
• Collaborate with Product, Architecture, and cross-functional teams to deliver business outcomes
• Mentor engineers and promote best practices in code quality, CI/CD, and development standards
• Drive innovation by incorporating AI-driven and agentic capabilities (e.g., Agentforce, AWS Bedrock)
• Identify opportunities to enhance advisor and client experiences through automation and intelligent insights
• Partner with vendors and third-party providers to deliver scalable, high-quality solutions

Benefits

• Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
• Easy access to mental health benefits to meet our team members and their families where they are.
• 20 plus days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
• 401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
• Paid parental leave to support all team members with birth, adoption, and foster.
• Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
• Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed