Senior Software Engineer - Reliability Engineering (Remote)

The Home Depot•GEORGIA - VIRTUAL - GA01, GA

3d•$90,000 - $170,000•Remote

About The Position

As a Senior Software Reliability Engineer on the Platform Reliability Engineering team, you will ensure the resilience, performance, and security of our enterprise Cloud Platform, working alongside partner RE and Enablement teams supporting our critical Engineering Experience services. As a subject matter expert in Reliability Principles and Practices, you will act as an anchor for our Cloud Platform, mentoring junior engineers — leading incident triage, root cause analysis, driving no-repeat resolutions of systemic problems through ownership of blameless postmortems. Your mission is to ensure that reliability is engineered into our platforms through automation, rigorous change, incident, problem management, and destructive testing, while establishing and enforcing Service Level Objectives (SLOs) that let product teams build and run customer-facing workloads on highly available, paved-path solutions.

Requirements

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
3-5 years of relevant work experience in a related engineering field (Systems, Software, Operational) or a reliability engineering domain
Deep understanding of and extensive experience with ITIL processes and the support/maintenance of production systems, including Change, Incident, and Problem Management
Extensive experience with common scripting/programming languages (BASH, Python, Golang, Typescript, Java) and data serialization/configuration DSLs (YAML, JSON, HCL)
Extensive experience with infrastructure automation & orchestration tools such as Terraform and Ansible
Extensive experience managing Google Cloud Platform (or equivalent) projects and services, including infrastructure, Compute, Developer Tools, Security, and Identity Access Management
Experience with observability and monitoring tooling such as Prometheus, Grafana, and OpenTelemetry
Strong understanding of container orchestration (Kubernetes/GKE) and modern microservice architectures
Familiarity with both Unix/Linux operating systems
Experience with security tooling (Wiz) & frameworks
Experience with modern debugging and root cause analysis techniques
Experience with version control systems
Deep understanding of SLOs and core SRE principles and practices
Strong communication and collaboration skills, with experience producing operational status communications, real-time reporting to diverse stakeholders, documentation, and peer mentorship
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Nice To Haves

Experience leveraging AI tooling to compress MTTD, MTTM, and MTTR
Experience designing and executing destructive, performance, and failure-scenario tests, including leading team drills that validate operational readiness
No additional education
No additional years of experience
None

Responsibilities

Develops, tests, deploys, and maintains software, with a clear understanding of the value the software is to provide.
Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.
Consistently achieves results, even under tough circumstances.
Develops test suites (functional, destructive, etc) to enable success, rapid deployment of code to production.
Takes a broad view when approaching issues; using a global lens.
Learns through successful and failed experiment when tackling new problems.
Actively seeks ways to grow and be challenged using both formal and informal development channels.
Collaborates with other team members in agile processes.
Creates new and better ways for the organization to be successful.
Works the Product Team to ensure user stories are valuable, developer ready, easy to understand and testable.
Delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Adapts approach and demeanor in real time to match the shifting demands of different situations.
Relates openly and comfortably with diverse groups of people.
Helps grow junior engineers by providing guidance on modern software development frameworks, and leading technical discussions.
Leading incident triage, root cause analysis, driving no-repeat resolutions of systemic problems through ownership of blameless postmortems.
Establishing and enforcing Service Level Objectives (SLOs) that let product teams build and run customer-facing workloads on highly available, paved-path solutions.
Designing and executing destructive, performance, and failure-scenario tests, including leading team drills that validate operational readiness.
Taking a lead role in managing live production incidents and problem management, including reporting business impact to leadership.