Senior Software Engineer, Operations

Sun Life•Waterloo, ON

2d•CA$90,000 - CA$140,000•Hybrid

About The Position

The e-Business team in Application Operations Support (AOS) provides operations and support services to ensure reliability of IT applications to deliver seamless Digital experiences for our clients. Through innovation, continuous improvement, and collaboration, we strive to find new and better ways to bring value to Sun Life. We are looking for a Senior Software Engineer who thrives in high-impact environments and brings 7+ years of Java application support, analysis, and development experience. In this role, you will play a key part in keeping critical systems reliable, scalable, secure, and resilient—especially when incidents arise. The ideal candidate is a calm, confident problem solver who can take ownership during production incidents, drive resolution, and collaborate effectively across Delivery, Infrastructure, and IT Operations.

Requirements

Degree in Computer Science, Computer Engineering, or equivalent discipline
3+ years with Incident Management Processes in IT operations
7+ years experience in: Java, JavaScript & web development languages like HTML, XML, CSS
7+ years experience in: Java Enterprise Edition (J2EE) technologies such as Servlet, JDBC and JSP
7+ years experience in: Spring framework
1+ years experience in: ReactJS/ React.js -> Angular
1+ years experience in: Container technologies – Kubernetes, Docker
1+ years experience in: Web Security Knowledge (OWASP top 10)

Nice To Haves

Web services and frameworks such as SOAP, REST API, Java APIs, JSON, Spring Boot
Database technologies like SQL, Oracle, POSTGRES
DevOps tools - Jenkins, Artifactory, Bitbucket/Git, Gradle, Maven, CDD, Ansible
Multi-Factor Authentication (MFA)
Exposure to Agile framework (Kanban, Scrum)
Experience working with cloud hosted applications / servers on AWS.
Exposure to team collaboration tools like Confluence, JIRA, Service Now, MS Teams
Experience with Kafka and light car proxy
Use of AI based tools to bring efficiency
Knowledge of Middleware technologies such as WebSphere/WebLogic
Collaboration and teamwork
Continuous learning mindset
Familiar with AI Ops capabilities, experience developing / implementing AI based tools is an added advantage
Ability to work in a dynamic environment with changing priorities
Be able to lead/drive investigations involving a cross-functional team
Strong analysis, debugging and problem-solving skills
Ability to produce succinct reports on incident impact, root cause and follow-ups
Solid written and verbal communication skills

Responsibilities

Support highly available, fault-tolerant, and scalable systems.
Define and track Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets to balance reliability and delivery speed.
Implement end-to-end monitoring, logging, and alerting for applications and infrastructure.
Proactively identify performance degradation, capacity risks, and reliability gaps.
Participate in on-call rotations and lead high-impact incident response for production issues.
Participate in post-incident reviews and drive corrective and preventive actions.
Reduce operational work through automation of scaling, incident recovery, and routine tasks.
Build internal tools and platforms to improve operational efficiency.
Build telemetry to detect issues and implement self-healing to keep MTTR down
Partner with development teams on safe releases, rollbacks, and change validation.
Perform capacity planning and performance tuning to support growth.
Work cross-functionally with product, engineering, security, and operations teams.
Document systems, standards, and operational practices to promote shared ownership

Benefits

Wellness programs that support the three pillars of your health – mental, physical, and financial
The opportunity to move along a variety of career paths with amazing networking potential.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume