Senior Software Engineer, Infrastructure
About The Position
The Senior Software Engineer, Infrastructure will play a key role in driving the stability, observability, and overall reliability of Epic's platform as we grow. You are an experienced engineer who works independently on complex infrastructure problems, makes sound technical decisions, and helps raise the bar for the engineers around you. You will own meaningful pieces of our GCP infrastructure, container platform, CI/CD pipelines, and observability stack—setting reliability standards, hardening the systems behind them, and making sure issues are caught early and resolved fast. You will partner closely with both our product engineering and data engineering teams to keep the platforms that power their applications and workflows running reliably. This is a fully remote, US-based role working closely with a global, bilingual (English–Chinese) engineering team.
Requirements
- Bachelor's degree or higher in Computer Science, Software Engineering, or a related field
- 5+ years of experience in infrastructure, platform, DevOps, or a related engineering role
- Hands-on experience with GCP (GCE, GCS, VPC, IAM, Cloud Monitoring, and related services)
- Experience with Docker and Kubernetes (GKE)—containerizing workloads, deploying to GKE, Helm, and cluster fundamentals
- Experience with CI/CD pipelines (GitHub Actions, ArgoCD, Jenkins, or similar)
- Experience with an observability platform such as New Relic (metrics, logging, alerting, dashboards)
- Proficiency in Terraform for managing infrastructure as code
- Scripting/programming skills in Python, Bash, or similar
- Comfort participating in a frequent production on-call rotation
- Track record of measurably improving reliability of production systems—e.g., defining SLOs, reducing incident frequency or MTTR, eliminating recurring failure modes
- Strong problem-solving skills, sense of ownership, and ability to work effectively in evolving systems
- Fluency in English for daily collaboration and technical documentation
- Proficiency in Mandarin Chinese to collaborate effectively with global engineering and business partners
Nice To Haves
- Experience operating workflow orchestration platforms (e.g., Dagster, Airflow) as a service for data or platform teams
- Familiarity with the operational footprint of data platforms (warehouse infrastructure, job schedulers, batch workloads)
- Experience in distributed or global engineering teams
- Working knowledge of compliance frameworks (e.g., SOC 2, FERPA, COPPA) and GRC tools.
Responsibilities
- Drive the stability and reliability of Epic's GCP infrastructure—setting and tracking SLOs/SLIs, reducing toil, and engineering out recurring sources of instability
- Build and operate Epic's GCP infrastructure for high availability, scalability, and cost efficiency
- Manage and harden our Docker and GKE container platform, including workload scheduling, autoscaling, networking, and graceful failure handling
- Maintain and improve CI/CD pipelines that enable fast, safe, low-risk delivery across engineering teams
- Own and evolve the observability stack—metrics, logs, traces, dashboards, and alerts—so that signals are actionable, noise is low, and on-call has the context to resolve issues quickly
- Write and maintain Terraform to codify infrastructure across the organization, with a focus on consistency, change safety, and reproducibility
- Contribute to capacity planning, cost optimization, and architectural reviews, with reliability as a first-class consideration
- Champion platform security best practices, including secrets management, IAM policies, and network segmentation
- Support compliance-aware infrastructure practices—vulnerability management, access reviews, audit-evidence flows, and incident-response readiness—as we mature our SOC 2 and student-data compliance programs
- Partner with data engineering to operate the orchestration platform and supporting infrastructure—deployment, scaling, reliability, and observability
- Collaborate with backend and data engineers to troubleshoot service and platform issues
- Lead by example in a frequent on-call rotation; drive incident response, blameless post-mortems, and the follow-through that turns one-time outages into systemic, lasting reliability improvements
- Provide guidance to developers on infrastructure concerns and best practices
Benefits
- bonus included
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What This Job Offers
Job Type
Full-time
Career Level
Senior
