Senior Software Engineer, Infrastructure AI

Airwallex • Washington, DC

1d

About The Position

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.
Airwallex’s Infrastructure & Productivity team is on a mission to turn everyday software engineers into superheroes. The team builds and maintains the internal platforms, tooling, and CI/CD infrastructure that power Airwallex’s global engineering organization, serving hundreds of engineers across multiple offices and time zones.
The team is now pioneering a bold new direction: an AI agent ecosystem where goal-oriented agents continuously operate across every repository — automating infrastructure operations, incident response, database management, and DevOps workflows. Built on Quartermaster, our internal agent platform, these agents autonomously plan, reason, and execute multi-step tasks against real infrastructure. You will be joining at the ground floor of this initiative, building the intelligent systems that fundamentally change how infrastructure work gets done at Airwallex.
As a Senior Software Engineer on the Infrastructure AI team, you will design, build, and operate goal-oriented AI agents that automate SRE, DevOps, and DBA workflows across Airwallex’s global infrastructure. You won’t be doing operations work yourself — you’ll be building the AI systems that do it. Your agents will autonomously investigate incidents, provision infrastructure, manage databases, execute deployments, and handle the operational tasks that traditionally require human intervention.
You will work on top of Quartermaster, Airwallex’s internal agent platform, building domain-specific agents that interact with real infrastructure tooling (Kubernetes, Terraform, cloud APIs, databases, monitoring systems). This role requires you to think deeply about agent architecture — planning and reasoning loops, tool selection and execution, safety guardrails, human-in-the-loop escalation, and how to make autonomous systems reliable in production infrastructure environments.

Requirements

• 5+ years of professional software engineering experience, with strong proficiency in backend languages such as Python, Go, Java, or Kotlin.
• Hands-on experience building agentic AI systems: You have designed and built AI agents that autonomously plan, reason, and execute multi-step tasks using LLMs. This includes agent loop design, tool-use orchestration, and managing agent state and memory. This is a core requirement, not a nice-to-have.
• Infrastructure and cloud knowledge: Practical experience with cloud platforms (AWS, GCP, or Aliyun), container orchestration (Kubernetes), infrastructure-as-code (Terraform), and CI/CD systems. You understand the domain the agents will operate in.
• Strong system design skills with the ability to architect reliable, safe, and scalable agent systems that interact with production infrastructure.
• Excellent communication and collaboration skills, with a track record of working effectively across cross-functional teams in a global environment.

Nice To Haves

• Experience with agent orchestration frameworks (e.g., LangGraph, CrewAI, AutoGen, or custom agent frameworks) and LLM APIs (OpenAI, Anthropic, etc.).
• Experience with observability and monitoring systems (Grafana, Prometheus, Datadog, ELK stack) — either building them or building agents that interact with them.
• Experience with database administration or automation (schema migrations, query optimization, backup/recovery) — knowledge that helps build effective DBA agents.
• Understanding of SRE practices: incident response, runbooks, postmortems, SLOs/SLIs — the operational domain these agents will automate.
• A forward-thinking mindset about where AI agents are headed. You have opinions on agent reliability, safety, evaluation, and the path toward increasingly autonomous infrastructure systems.

Responsibilities

• Build goal-oriented infrastructure AI agents: Design and implement autonomous agents on the Quartermaster platform that handle SRE, DevOps, and DBA workflows — including incident investigation and remediation, infrastructure provisioning, deployment orchestration, database operations, and capacity management.
• Design agent architectures for safety and reliability: Build robust agent loops with planning, reasoning, tool-use, error recovery, and human-in-the-loop escalation. Infrastructure agents touch production systems — they must be safe, auditable, and predictable.
• Integrate agents with infrastructure tooling: Give agents the ability to interact with real systems — Kubernetes, Terraform, cloud APIs (AWS, GCP, Aliyun), monitoring/observability platforms, databases, and CI/CD pipelines — through well-designed tool interfaces.
• Evaluate and improve agent performance: Define metrics for agent effectiveness (task completion rate, accuracy, time-to-resolution, escalation rate). Build evaluation frameworks to measure whether agents reliably achieve their goals.
• Collaborate cross-functionally: Partner with SRE, DevOps, and platform engineering teams to identify the highest-value workflows for agent automation. Understand real operational pain points and translate them into agent capabilities.
• Shape the future of infrastructure AI at Airwallex: Contribute to the technical vision for how AI agents will transform infrastructure operations. Stay at the forefront of agentic AI developments and bring new ideas into the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed