Senior Software Engineer, CX Platform
About The Position
The CX Platform is the high-velocity engineering engine powering Cisco’s entire customer experience ecosystem. We build full-stack applications, robust shared services, and cutting-edge AI/ML integrations that empower our customer-facing teams to ship innovation faster and with absolute confidence. As we look toward our FY27 vision, this team is at the epicenter of Cisco’s transformation, ensuring our architecture is not just reactive, but anticipatory. You’ll be joining a group of builders who own the product lifecycle from end to end—from front-end user experiences to complex back-end services. If you thrive in an environment where technical decisions are judged by their measurable impact on customer outcomes, you’ll find your home here. In this role, you will build and enhance scalable full-stack software that solves important customer and business challenges across the CX Platform, taking ownership of significant features end to end — from design through delivery. You’ll design reliable, high-performing systems and integrate AI/ML-driven capabilities that materially improve the real-world product experience. You’ll work closely with product managers, designers, and other engineers to deliver secure, high-quality solutions in an agile environment, and you’ll be a direct contributor to architecture decisions, testing strategy, and CI/CD practices for the areas you own — not just executing against someone else’s design. You will also be a technical resource to others, helping less experienced engineers work through hard problems as you encounter them together. Success in this role means shipping maintainable solutions that improve customer outcomes and help advance Cisco’s AI-enabled platform strategy, with the independence to make sound technical calls along the way.
Requirements
- Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, Electrical Engineering, or an equivalent technical degree (e.g., Mathematics, Physics)
- 7 years of related professional engineering experience (with a Bachelor’s); 4 years (with a Master’s); 1 year (with a PhD).
- Experience programming with Go, Java, or C/C++
- Experience building end-to-end full stack software in a production environment
- Experience integrating AI/ML-driven capabilities into product features
- Experience independently owning features or components, including design, implementation, testing, and delivery
- Experience with CI/CD pipelines, secure coding practices, and agile development
- Experienced working directly with product managers and designers
Nice To Haves
- Experience contributing to architectural decisions for a platform or service consumed by multiple teams
- Experience with modern AI/ML frameworks and tooling for integrating models into applications
- Experience with observability, performance tuning, and reliability practices for high-traffic systems
- Experience mentoring junior or mid-level engineers
Responsibilities
- Build and enhance scalable full-stack software that solves important customer and business challenges across the CX Platform.
- Take ownership of significant features end to end — from design through delivery.
- Design reliable, high-performing systems and integrate AI/ML-driven capabilities that materially improve the real-world product experience.
- Work closely with product managers, designers, and other engineers to deliver secure, high-quality solutions in an agile environment.
- Be a direct contributor to architecture decisions, testing strategy, and CI/CD practices for the areas you own.
- Be a technical resource to others, helping less experienced engineers work through hard problems.
- Ship maintainable solutions that improve customer outcomes and help advance Cisco’s AI-enabled platform strategy.
Benefits
- medical, dental and vision insurance
- a 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- grants of Cisco restricted stock units
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation time per full calendar year (non-exempt employees)
- flexible vacation time off program (exempt employees)
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- up to 80 hours of unused sick time carried forward
- Additional paid time away may be requested to deal with critical or emergency issues for family members
- Optional 10 paid days per full calendar year to volunteer
- annual bonuses (for non-sales roles)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
