Senior Software Engineer - Backend & AI

Cisco•Austin, TX

1d•Onsite

About The Position

Software is a team sport. The core of this team was hand-picked from Austin's rich SaaS startup ecosystem five years ago. Our charter is focused on building insights and AI agents for Cisco IQ, the Customer Experience flagship product — an AI-powered digital interface that transforms how customers and partners interact with Cisco's services. While some of our 40-person team is distributed, this Senior Software Engineer role is based in Austin alongside the bulk of the team. You'll find a home here if you value the craft of well-built software, appreciate working alongside excellent engineers, and know how to learn something new from your peers. As a Senior Software Engineer on one of our scrum teams, you'll own meaningful, highly visible work in Cisco IQ. You'll design solutions alongside technical leaders and principal engineers who will push your thinking — and you'll have the opportunity to do the same for the more junior engineers who will look to you for technical guidance and mentorship. This is a team where ownership leads to greater ownership. The product we’re building is experiencing rapid adoption, so the work you do will land in customer’s hands and make an impact on Cisco.

Requirements

Bachelor’s degree in computer science or a related technical field
6+ years of software engineering experience - designing, architecting, building and supporting large-scale or complex software systems using Python and/or Java
Experience in QA, testing, and/or debugging in a production environment
Experience mentoring junior engineers and leading technical initiatives across engineering teams
Experience with AI/ML development, frameworks, and/or integrating AI-driven features into production systems

Nice To Haves

Knowledge of Linux, Networking concepts, OS fundamentals, and/or Embedded Development
Experience with Databases, Backend Web Application Development, and Web Services
Experience with Cloud Platforms: AWS, Microsoft Azure, or Google Cloud
Experience deploying custom-built agents to production environments
Ability to collaborate cross-functionally with product, architecture, and other engineering teams

Responsibilities

Own meaningful, highly visible work in Cisco IQ.
Design solutions alongside technical leaders and principal engineers.
Provide technical guidance and mentorship to junior engineers.
Lead technical initiatives across engineering teams.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
grants of Cisco restricted stock units
10 paid holidays per full calendar year
plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year (non-exempt employees)
flexible vacation time off program (exempt employees)
80 hours of sick time off provided on hire date and each January 1st thereafter
up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
annual bonuses (for non-sales roles)
performance-based incentive pay (for sales roles)