About The Position
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta. About the role: As a Senior Software Engineer, your goal will be to ensure that our AI Agents are backed by the most reliable and scalable server solutions. This includes designing and maintaining the server architecture that handles real-world, high-volume interactions and ensures high availability and performance. While we’re focused on server optimization and data management rather than pure research, you’ll be working with some of the most advanced technologies in the cloud and server space. This is a unique opportunity to shape the future of AI at Cresta by solving complex problems and bringing breakthrough AI advancements into production environments.
Requirements
- Bachelor’s degree in Computer Science or a related field.
- 5+ years of experience in backend system architecture, cloud services, or related technology fields.
- Proficient in designing and maintaining clear and robust APIs with a strong understanding of protocols including gRPC, REST.
- Experience in high-performance database schema design and query optimization, including knowledge of SQL and NoSQL databases.
- Experience in containerized application deployment using Kubernetes and Docker in microservices architectures.
- Experience with cloud environments such as AWS, Azure, or Google Cloud, with a strong understanding of cloud security and compliance standards.
Nice To Haves
- Previous experience working with Virtual Agent or AI Agent systems.
Responsibilities
- Design, develop, and maintain scalable and robust backend architectures for Cresta’s AI Agent solutions and proprietary models.
- Collaborate with cross-functional teams including frontend engineers, machine learning engineers to ensure seamless integration of AI Agents into Cresta’s customer solutions.
- Lead initiatives to enhance system scalability and reliability in production environments, focusing on backend services that support AI functionalities.
- Drive efforts to optimize server response times, process large volumes of data efficiently, and maintain high system availability.
- Innovate and implement security measures, cost-reduction strategies, and performance improvements in backend systems supporting AI Agents.
Benefits
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
