Senior Software Engineer (AI Specialization)

Commerce•Atlanta, GA

3d•$116,000 - $195,000•Hybrid

About The Position

BigCommerce is seeking a Senior Software Engineer (AI Specialization) to help us build powerful product experiences using intelligent AI agents. You’ll be at the forefront of defining how users interact with our products through natural language, by designing agent-based systems that unify and act on data from various Commerce products (BigCommerce, Makeswift, B2B and B2C) and partner systems. BigCommerce, part of the Commerce brand family, helps merchants increase sales at every stage of their growth. From small startups to mid-market businesses and large enterprises, we provide the leading e-commerce platform. Our customers can then concentrate on what's most important: growing their businesses. We enable our customers to build, innovate, and grow, collectively reshaping the e-commerce industry.

Requirements

5+ years of experience in backend or full-stack software development, ideally with a focus on AI/MCP/A2A systems
BS or higher degree in Computer Science or related technical field
Strong and proven programming skills in Go
Experience working with LLMs (OpenAI, Anthropic, etc.) and building agentic AI applications
Understanding of prompt engineering concepts
Deep understanding of RESTful APIs and data integration across systems
Excellent problem-solving skills and ability to work in a fast-paced, exploratory environment
Strong collaboration and communication skills in cross-functional teams.
Strong preference toward execution and delivery

Nice To Haves

Experience with e-commerce platforms or SaaS product development
Background in conversational AI or natural language processing
Familiarity with prompt engineering and chaining tools (LangChain, Semantic Kernel, etc.)
Experience building in or for mobile environments (iOS/Android) is a plus
Previous work with rules-based systems, automation tools, or AI copilots

Responsibilities

Design, build, and iterate on AI agents that interact with data across BigCommerce and partner ecosystems to drive automation
Connect agents to MCP (Model Context Protocol) servers that interact with various backend systems (APIs, Databases, etc) to surface their capabilities to the AI agents to drive powerful and intuitive user experiences
Build AI agents that can assist with store management actions, by interpreting user intent and calling necessary api’s.
Develop and integrate AI assistant features directly into the BigCommerce control panel to support natural language queries and actions.
Collaborate with product designers and NLP experts to deliver intuitive, useful, and delightful conversational experiences
Quickly build proof-of-concept solutions to validate relevant user stories
Contribute to internal tooling and frameworks that support LLM fine-tuning, prompt engineering, and safe action execution